3Com IP Phone VCX V7000 IP User Manual

VCX Manager’s Telephone  
Guide  
VCXV7000 IP Telephony Solution  
System Release 7.0  
Part Number 900-0326-01 Rev AD  
Published May 2006  
http://www.3com.com/  
 
ABOUT THIS GUIDE  
This guide describes how to set up and use 3Com® VCX™ telephones  
and consoles.  
This guide is for users of the following VCX hardware and software:  
VCX 3103 Managers Telephone  
VCX3105 Attendant Console and PC-based Self-conscious  
If release notes are shipped with your product and the information there  
differs from the information in this guide, follow the instructions in the  
release notes.  
CAUTION: The 3Com telephone system operates over the Ethernet local  
area network (LAN), not through a traditional telephone connection.  
Your telephone is connected to the 3Com system through an RJ45  
Ethernet connector instead of through an RJ11 telephone connection.  
Your telephone will not work unless it is connected correctly.  
For information about installing your telephone, see the packing sheet  
that came in the box with your telephone. The model number is on the  
underside of the telephone. Contact your administrator if you have  
questions about your telephone connection.  
For information about the voice mail system and features, see the IP  
Messaging Module User Guide - 3Com Native Interface or the IP  
Messaging Module User Guide - Traditional Interface, depending on the  
Telephone User Interface (TUI) enabled for your phone.  
 
 
8
ABOUT THIS GUIDE  
Conventions  
Table 1 and Table 2 list conventions that are used throughout this guide.  
Table 1 Icons  
Icon  
Type  
Description  
Information about important features or  
instructions.  
Alerts you to potential loss of data or  
potential damage to an application, system,  
device, or network.  
Table 2 Text Conventions  
Convention Description  
Screen displays This typeface represents information as it appears on the  
screen  
Commands  
The word “command” means that you must enter the  
command exactly as shown and then press Return or Enter.  
Commands appear in bold. Example:  
To remove the IP address, enter the following command:  
SETDefault!0 -IP NETaddr = 0.0.0.0  
Italics are used to:  
Words in italics  
Emphasize a point.  
Denote a new term at the place where it is defined in the  
text.  
Figures This guide provides figures and screen captures that contain sample data.  
This data may vary from the data on an installed system.  
 
       
Related Documentation  
9
Related  
Documentation  
These 3Com documents contain additional information about the  
products in this release that are a part of or support the 3Com  
Convergence Application Suite.  
The following documents are a part of the VCX IP Telephony Module:  
VCX Installation and Maintenance Guide  
VCX Administration Guide  
VCX Basic Telephone Quick Reference Guide  
VCX Business Telephone Quick Reference Guide  
VCX Manager’s Telephone Quick Reference Guide  
VCX Feature Codes for Analog Telephones Quick Reference Guide  
VCX Basic Telephone Guide  
VCX Business Telephone Guide  
VCX Manager’s Telephone Guide  
VCX Security Guide  
The following documents are a part of the IP Messaging Module:  
IP Messaging Module Product Overview  
IP Messaging Quick Reference Guide - 3Com Native Interface  
IP Messaging Module User Guide - 3Com Native Interface  
IP Messaging Quick Reference Guide - Traditional Interface  
IP Messaging Module User Guide - Traditional Interface  
IP Messaging Module Operations and System Administration Guide  
E-Mail Reader Application Quick Start Guide  
The following documents are a part of the IP Conferencing Module:  
IP Conferencing Module Installation Guide  
IP Conferencing Module Administration Guide  
IP Conferencing Module User Guide  
Convergence Center Client User and Administration Guide  
 
 
The following documents provide information on products that support  
this release:  
Enterprise Management Suite User Guide  
Enterprise Management Suite Getting Started Guide  
VCX V7111 Fast Track Installation Guide, Version 4.4  
VCX V7111 VoIP SIP Gateways User Manual, Version 4.4  
VCX V7122 SIP VoIP Gateway Installation Guide, Version 4.4  
VCX V7122 VoIP SIP Gateways User Manual, Version 4.4  
Comments  
Send e-mail comments about this guide or about any Voice product  
documentation to:  
Include the following information with your comments:  
Document title  
Document part number (found on the front page)  
Page number  
Your name and organization (optional)  
Example:  
VCX Manager’s Telephone Guide  
System Release 7.0  
Part Number 900-0326-01 Rev AD  
Page 25  
Please address all questions regarding the 3Com software to your  
authorized 3Com coordinator.  
 
 
GETTING STARTED  
1
This chapter provides a general description of your VCX telephone and  
describes the steps you must complete to use your phone.  
This chapter includes the following topics:  
 
   
12  
CHAPTER 1: GETTING STARTED  
VCX Telephone  
Overview  
Your VCX telephone must be configured to work in an IP network. This  
means your phone must be assigned an IP address so it can communicate  
with other VCX phones and devices. Typically, your administrator assigns  
IP values, including an IP address, as part of the installation process.  
During the installation process, your administrator creates an account for  
you. This account includes a telephone number and a voice mailbox. Your  
administrator also assigns a password that associates your telephone  
number and a voice mailbox with your account.  
This chapter assumes that your administrator has either logged you in to  
your telephone or has given you login instructions.  
If you are logged in, the Display Panel on your phone shows the  
current date and time, and your extension.  
If you are not logged in, see Logging In to Your Telephone.  
This guide describes the features available with your telephone, such as  
telephone button functions, making and forwarding calls, and speed  
dialing. In addition, your account includes a voice mailbox. Voicemail  
features are provided by 3Com IP Messaging software. These features,  
such as listening to or sending messages, are described in the IP  
Messaging guide associated with your messaging system. See Additional  
The settings on your telephone, including your extension, personal  
settings, and system settings, remain the same even when you move your  
telephone from one Ethernet jack to another, as long as both Ethernet  
connections are part of the same network.  
One of the benefits of a telephone configured with an IP address is  
portability. Depending on how your administrator has configured the  
VCX system, you may be allowed to configure another VCX phone in the  
system to duplicate your primary phone simply by logging in to the other  
phone using your password (see Transferring Your Phone Settings to  
Your VCX telephone can provide many features. Some of these features  
are optional. Your administrator determines which features are available  
for your telephone.  
 
   
Initial Voice Mailbox Setup  
13  
Initial Voice  
Mailbox Setup  
When a caller dials your telephone number and you are unable to answer  
the call, the caller hears a recording and is prompted to leave a message.  
Before you can listen to messages in your voice mailbox, you must record  
your name, a personal greeting, and change the default password you  
use to access your mailbox.  
Your administrator will provide you with the default password for initial  
mailbox access. Typically, the default password is the last 4 digits of your  
phone number. The first time you access your voice mailbox, the system  
prompts you to change your password, record your name, and record a  
personal greeting.  
Note that the password you use to access your voice mailbox is not the  
same password you use to log in to your telephone. When you change  
the default voicemail password in the following procedure, you do not  
change the telephone login password.  
To initialize your mailbox:  
1 Lift the handset.  
2 Press the message button on your phone (see the chapter in this guide  
that describes the buttons and controls for your particular phone model).  
3 At the password prompt, use the keypad to enter your default password.  
The voice prompt system describes the initialization process and  
introduces the Setup Assistant function.  
4 Follow the voice prompts to:  
a Enter a new password (ask your administrator for password length  
requirements; use digits only, * and # are invalid characters).  
b Record a name announcement.  
c Record a personal greeting.  
5 Hang up.  
 
   
14  
CHAPTER 1: GETTING STARTED  
Configuration  
Options  
Simple VCX telephone operations (for example, making a call,  
transferring a call, and putting a call on hold) require no configuration.  
These operations are described in Chapter 3.  
Many VCX features, however, do require configuration (for example, call  
forwarding and speed dialing). In general, you can configure these  
features using one of the following methods:  
The Telephone User Interface (TUI) is a phone-based interface that  
allows you to manage your user account and VCX telephone by  
entering commands using the telephone keypad. The command used  
to enable or disable a feature is executed by entering a feature code.  
Configuration options and prompts are displayed on the telephone  
Display Panel. See Chapter 5 for more information on using the TUI.  
Many options configured through the TUI require entering a feature  
code.  
Basic telephone operation, such as making calls and putting a call  
on hold, is described in Chapter 3.  
Features that must be configured, such as speed dialing and call  
forwarding, are described in Chapter 5.  
Feature codes are described in Chapter 4.  
The VCX User Interface is a web browser-based application that allows  
you to manage your user account and VCX telephone. Most of the  
options available through this interface are also available through the  
TUI. See Chapter 5 for more information on using the VCX 7000 User  
Interface.  
Additional  
Information  
Sources  
You may also want to refer to the following documents in the VCX  
documentation set for additional information:  
VCX Manager’s Telephone Quick Reference Guide — Provides a  
single-sheet reference that describes commonly used Model 3103  
telephone features.  
IP Messaging Module User Guide - 3Com Native Interface or the IP  
Messaging Module User Guide - Traditional Interface — Provides  
information about the voicemail system and features available on your  
phone. The Guide you should reference depends on the Telephone  
User Interface (TUI) enabled on your phone. Ask your administrator for  
details.  
 
     
VCX V7000 MANAGERS  
TELEPHONE — MODEL 3103  
2
This chapter describes the buttons, controls, and features on the 3Com®  
VCX Model 3103 Managers Telephone.  
This chapter includes the following topics:  
 
   
16  
CHAPTER 2: VCX V7000 MANAGERS TELEPHONE — MODEL 3103  
Telephone Buttons  
and Controls  
Figure 1 shows the buttons and controls on the VCX Model 3103  
Managers Telephone.  
Figure 1 VCX Model 3103 Managers Telephone  
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1 Message Waiting Indicator (MWI) — When lit, indicates that you have  
at least one unreviewed message (voice, e-mail, or fax) in your mailbox.  
This indicator also flashes when your telephone rings.  
2 Display Panel — Displays telephone status messages, Caller ID  
information (if enabled), and the number of new messages (voice, e-mail,  
and fax) that you have in your mailbox. You can also use the display panel  
to access the following options:  
Messages — Allows you to access messages stored in your mailbox.  
Directory — Displays a directory of the people in your organization.  
You can search the directory, select a user, and make a call.  
Call Logs — Displays a list of received, missed, and placed calls. You  
can select and return a call, or clear a call from the log.  
Features — Provides access to features such as call forwarding, call  
park, password change, and hunt group login. See Feature Options  
for more information.  
You can manage items in the Display Panel with the buttons to the right  
(see 3), the left (see 21), and below (see 19) the panel.  
 
   
Telephone Buttons and Controls  
17  
3 Right Buttons — Invoke the action list for a corresponding call. When a  
phone call is associated with the button, the button opens or closes a call  
action list. Scroll through the list and select an action by pressing the  
corresponding right button or press the Select button (see 6).  
When there is a list option (not a call) associated with the button, the  
button activates the option.  
Bottom Right (Advanced Settings) Button — provides users access to  
configure the phone to the call processor server. Settings include:  
Set Primary PBX IP — sets the primary IP address of the call  
processor server  
Set Secondary PBX IP — sets the secondary IP address of the call  
processor server  
Set Dialing Domain — sets the dialing domain for your phone. The  
default dialing domain is 000.000.000.000.  
Set My Phone Number — set the phone number for the phone  
Set My Password — sets the user password  
Change Login Status — sets the login status associated with the  
system.  
Set External IP — sets the IP address of the Media Gateway for the  
external telephone network  
View Debug Events — used by network administrators  
Refer to the VCX System Administrator’s Guide for details on how to use  
the Advanced Settings feature.  
4 Access Buttons Your administrator assigns default functions for these  
buttons and may allow you to reprogram a buttons function (for  
example, create more personal speed dial buttons). See Access Buttons  
5 Label Area — Provides space for inserting a label that describes the  
function of each Access button. See Printing Labels.  
6 Select Button — Selects the highlighted item in a list on the Display  
Panel.  
7 Scroll Buttons (Up, Down, Left, Right) — Moves items up and down  
in the Display Panel if there are more than three calls or list items to be  
displayed. Arrows in the display show if there are more calls or items  
above or below those displayed.  
 
18  
CHAPTER 2: VCX V7000 MANAGERS TELEPHONE — MODEL 3103  
The left and right buttons move you to the top or bottom of a list or  
move the cursor left or right when you enter data.  
8 Release Button — Hangs up the current active call.  
9 New Call Button — Initiates a new telephone call.  
10 Hold Button — Places a caller on hold. See Putting a Call on Hold.  
11 Transfer Button — Sends the currently active call to another telephone.  
12 Conference Button — Establishes a single call with up to three  
additional internal parties, external parties, or both. See Setting up a  
13 Redial Button — Redials the last telephone number or extension that  
you called. See Redialing a Call.  
14 Speaker Button — Enables you to use the speaker phone feature. Press  
the Speaker button before you dial the call, when your telephone is  
ringing, or while a call is in progress. To turn the speaker phone off and  
continue the conversation, pick up the handset.  
15 Telephone Key Pad — Enables you to dial calls, enter Feature Codes, or  
enter other passwords and numbers required for features.  
16 Volume Down — Lowers the volume of the ringer, the speaker, the  
handset, or the headset. See Controlling the Volume.  
17 Mute Button — Enables you to prevent callers from hearing what you  
are saying during a telephone call, although you can still hear them. See  
18 Volume Up — Raises the volume of the ringer, the speaker, the handset,  
or the headset. See Controlling the Volume.  
19 Bottom Soft Buttons — There are four soft buttons that activates the  
tabbed command displayed above a corresponding button. The  
commands change according to context. Possible options include access  
to messages, directories, call logs, and feature dialogs.  
20 Handset  
21 Left Line Buttons — There are three line buttons that control the call  
displayed beside the corresponding button. Up to three calls can be  
displayed at one time. Press a left line button to answer an incoming call,  
rejoin a call on hold, and select it for other action. If there is no call  
associated with a line button, press it to start a new call.  
 
 
Access Buttons  
19  
Access Buttons  
Figure 2 shows the 8 Access buttons on the VCX Model 3103 Managers  
Telephone.  
The buttons are assigned default functions (described in the following  
list) by 3Com. Your administrator can change these defaults and may  
allow you to reprogram some or all of the button functions. Ask you  
administrator for more information.  
You can view button assignments through the Telephone User Interface  
(see Feature Options) or change button assignments through the VCX  
Figure 2 VCX Model 3103 Access Buttons  
!CCESS  
BUTTONS  
Access buttons have these default settings:  
1 Do Not Disturb — Enables the Do Not Disturb feature. See Activating  
2 Call Forward — Allows you to forward calls to different destinations.  
3 Call Park — Allows you to place a call in a “holding pattern” and retrieve  
it from any other telephone in the system. See Call Park.  
4 Personal Speed Dial 1 — See Speed Dialing.  
5 Personal Speed Dial 2  
6 Personal Speed Dial 3  
7 Personal Speed Dial 4  
8 Personal Speed Dial 5  
 
 
20  
CHAPTER 2: VCX V7000 MANAGERS TELEPHONE — MODEL 3103  
Status Lights for  
Access Buttons  
An Access button that is set up for incoming and outgoing calls indicates  
the status, as shown in Table 3.  
Table 3 Status Lights for Access Buttons  
Off  
The line is  
Available for use  
In use  
Steady  
Feature Options  
Your Managers phone provides a full range of features. You can access  
some of these features (for example, call transfer) by pressing a dedicated  
button. These features, and basic phone operations such as making and  
answering calls, are described in Chapter 3, Basic Telephone Operation.  
You can access some Managers phone features by pressing the Features  
soft button, as shown in Figure 3. You can then enable a feature using  
either of the following methods:  
1 Press the Features soft button.  
2 Enter the three-digit feature code on the keypad (see Feature Codes).  
3 Enter any additional values following display panel prompts.  
Or  
1 Press the Features soft button.  
2 Scroll to the feature by pressing the Scroll Down (  
3 Press the Select soft button.  
) button.  
4 Enter any additional values following display panel prompts.  
 
       
Feature Options  
21  
Figure 3 Features Soft Button  
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The following list describes the Managers phone features. See Chapter 5,  
Standard Features for detailed information.  
Anonymous All— Controls whether your Caller ID (your name and  
extension) is shown on the Display Panel of the telephone receiving  
your call. See Controlling Caller ID.  
Anonymous Next — Restricts Called ID information from displaying  
only on the next call that you make.  
Call Forward All — Allows you to redirect incoming calls to another  
destination unconditionally. See Call Forwarding.  
Call Forward Busy — Allows you redirect incoming calls to another  
destination when your phone is busy. See Call Forwarding.  
Call Forward No Answer — Allows you redirect incoming calls to  
another destination when your phone rings but is not answered. See  
COS Override — Class of Service (COS) Override allows you to apply  
the features of your own 3Com telephone temporarily to another  
3Com telephone on the same local network.  
Do Not Disturb (DND) — Forces incoming calls to go immediately to  
the call coverage point set by you or your administrator. See Activating  
 
 
22  
CHAPTER 2: VCX V7000 MANAGERS TELEPHONE — MODEL 3103  
Forward to Mail — Forwards incoming calls to your voice mail. See  
Handsfree (toggle) — When enabled, you can use your phone as an  
intercom. You can answer internal (intercom) calls without picking up the  
handset. When you receive an internal call, your telephone sounds a tone  
and activates the speaker phone.  
Hunt Group Login Enabled — When enabled by your administrator,  
allows you to log in to, and out of, a Hunt Group. See Hunt Groups.  
Last Number Redial — Redials the last telephone number or  
extension that you called.  
Pickup, Directed — Allows you to answer a call ringing on another  
specific phone. See Directed Call Pickup.  
Speed Dials: Personal — Allows you to create up to nine internal or  
external personal speed dial numbers.  
Speed Dials: System — Displays commonly used internal or external  
speed dial numbers that the system administrator assigns.  
Supervisory Monitoring — When enabled by your administrator,  
this feature allows you to monitor another users phone calls. See  
User Configurations — Except for adjusting the display panel  
contrast, this feature is for system administrator use only.  
Version — Displays the current phone software version.  
 
Display Panel Contrast  
23  
Display Panel  
Contrast  
You can adjust the Display Panel contrast as one of the User  
Configuration Features.  
To adjust the contrast:  
1 Press the Features soft button.  
2 Scroll to User Configuration and press Select.  
3 Scroll to Modify Display and press Select.  
4 Press Select to choose Set Contrast.  
5 Change contrast using the left and right scroll buttons.  
6 Press Exit when you have finished.  
Other User Configuration items should only be changed with the advice  
of your administrator.  
 
   
24  
CHAPTER 2: VCX V7000 MANAGERS TELEPHONE — MODEL 3103  
 
BASIC TELEPHONE OPERATION  
3
This chapter describes how to use the basic telephone functions available  
on all VCX telephone models and includes the following topics:  
 
       
26  
CHAPTER 3: BASIC TELEPHONE OPERATION  
Logging In to Your  
Telephone  
Your administrator assigns an extension (telephone number) and initial  
password to your phone.  
If you hear a dialtone and the Display Panel on your phone shows the  
date, time, and a telephone extension, you are logged in and can make  
calls:  
Extension: 1001Feb 17 08:12:00  
Note that your administrator initially determines the format for the date  
and time display. You can change this format (and time zone location of  
your phone) through the VCX User Interface. See VCX User Interface  
Overview and the VCX User Interface online Help.  
If you do not hear a dialtone and the Display Panel on your phone shows  
the following information, you are not logged in and cannot make calls:  
Use Program btn to login  
Logged out from PBX  
To log in to your phone:  
1 Press the bottom right soft button (Advanced Settings) + 6 (Change  
Login Status), and then press the Select soft button.  
2 Enter your password and press #.  
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Logging In to Your Telephone  
27  
If the password you entered is associated with the phone extension, you  
are logged in.  
If the Display Panel alternately shows the following information, the  
password you entered is not associated with the phone extension or the  
extension has not yet been assigned to the phone:  
Invalid number/password:  
Then:  
Unable to contact PBX  
Logged out from PBX  
In this case, use the following steps to log in to your phone:  
1 Press the bottom right soft button (Advanced Settings) + 4.  
The Display Panel shows:  
Local Phone Number:  
2 Enter your extension and press #.  
If the Display Panel shows a previously assigned number that you want to  
replace, press the Delete button under the Display Panel to move the  
cursor back one space. Repeat as necessary and then enter your  
extension and press #.  
The Display Panel shows:  
Enter Password:  
3 Enter your password and press #.  
Alternatively to set a password locally, you can use the Password Stored  
Locally feature code (434) by entering the bottom right soft button  
(Advanced Settings) + 5, then enter the password. You can use this  
method in place of step 1 above. See Chapter 4 for information on  
feature codes.  
Changing Your You can change your password through the VCX User Interface (see  
Password Chapter 6). This changes your password on the VCX call processor.  
However, your password is also stored locally on your telephone.  
Changing your password through the VCX User Interface does not  
change the password stored on the phone. You must use the Telephone  
 
     
28  
CHAPTER 3: BASIC TELEPHONE OPERATION  
User Interface (TUI) and change the local password to match the  
password stored on the call processor by following these steps:  
1 Press the bottom right soft button (Advanced Settings) + 5.  
The Display Panel shows:  
Enter Password:  
2 Enter your new password and press #.  
The VCX call processor periodically communicates with each VCX  
telephone. If you change your password through the VCX User Interface  
but do not change it through the TUI, the VCX call processor detects a  
password mismatch and logs you out. If this happens, follow steps 1 and  
2 to log in.  
Answering a Call  
To answer an incoming call, lift the handset.  
Alternatively, you can press the Speaker button. If you have enabled  
Handsfree Active on Intercom, you can simply speak to answer internal  
calls.  
If your phone includes multiple access lines, press the Access button for  
the line on which the new call is arriving (the light next to the button will  
be flashing).  
If you have multiple calls, press the left line soft button for the line on  
which the new call is arriving.  
The Display Panel can display up to ten active calls, but only three can be  
visible on the display. To access active calls that are not visible, use the  
scroll down button. If the Display Panel contains ten active calls and you  
have a new incoming call, it is forwarded to your voicemail.  
Unanswered calls are sent to either your call coverage point which, by  
default, is your voice mailbox or your configured call forwarding  
 
   
Making Calls  
29  
Answering a On 3Com Managers Telephones, when a new call arrives while you are  
Second Call on a call:  
1 Press the Left soft button next to the new call on the display. You are  
connected to the new call. The current call hangs up.  
2 To return to the earlier call, you must redial the number.  
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Making Calls  
This section describes standard dialing features.  
The VCX administrator can configure calling restrictions for some, one, or  
all the phones at a site. These restrictions may limit the outbound calls  
(external or to another company site) a phone can make. Ask your  
administrator if any calling restrictions have been implemented on your  
phone system.  
Making Internal Calls To dial an internal call:  
1 Pick up the handset. Alternatively, you can press the Speaker button or  
press the New Call button. If no call is associated with one of the Left  
buttons, you can press it to access a new line. You hear the dial tone.  
2 Dial the extension. Alternatively, you can use the Display Panel to find and  
dial the name of the person whom you want to call in the user directory,  
call logs, or a speed dial list.  
 
       
30  
CHAPTER 3: BASIC TELEPHONE OPERATION  
3 When you complete the call, hang up the handset. If you pressed the  
Speaker button, press it again to end the call. Or you can press the  
Release button.  
Redialing a Call To redial a number on a 3Com Managers Telephone:  
Pick up the handset and press Redial to dial the most recent number  
that you called.  
Use the Call Logs on the display panel to redial a recently missed,  
answered, or dialed call.  
Making External Calls To dial an external call:  
1 Pick up the handset. Alternatively, on 3Com Managers Telephones, you  
can press the Speaker button, or you can press the New Call button. If  
no call is associated with one of the Left buttons, you can also press it for  
a new line. You hear the dial tone. If necessary, dial the number required  
to access an external line (for example, 9). If one of the Access buttons is  
configured to access an external line directly, you can press that button.  
2 Dial the number. Or use the display panel on a 3Com Telephone to scroll  
to Placed Calls, Received Calls, or Missed Calls, or a personal or  
system-wide speed dial number. If you have programmed one of the  
One-Touch buttons, press that button.  
3 When you finish speaking, hang up the handset. If you pressed the  
Speaker button, press it again to end the call.  
Making a Call to a You can dial calls between sites in your organization that are separated  
Remote Office geographically but that are linked by a Wide Area Network (WAN)  
connection. Each site must have an VCX system. Typical configurations  
are described in the next sections.  
Using Unique Extensions  
In some companies with geographically separated offices, everyone in the  
entire organization has a unique telephone extension. Whenever you  
make a call to an extension that is not located at your own site, your VCX  
system sets up a connection to the VCX system at the other extensions  
site.  
 
               
Making Calls  
31  
For example, suppose a company has three offices:  
Phones at the Chicago office use an extension range from 1000  
through 1999.  
Phones at the Atlanta office use an extension range from 2000  
through 2999.  
Phones at the Dallas office use an extension range from 3000 through  
3999.  
In this example, to call a user in Dallas, a user in Chicago dials a Dallas  
extension (3000 through 3999). The dial plan on the Chicago VCX system  
sets up the necessary connection to the Dallas VCX system and then to  
the extension at that site.  
Using Site Codes  
In some companies with geographically separated offices, phone  
extensions may not be unique. If some users have overlapping telephone  
extensions, your administrator can configure your telephone system to  
require site codes that you must use to dial people at remote offices. Your  
administrator chooses the site codes for your system. In this case, you dial  
a site code first, followed by the extension at the site.  
For example, suppose a company has three offices:  
Phones at the Chicago office use an extension range from 1000  
through 3999. The site code for Chicago is 61.  
Phones at the Atlanta office use an extension range from 1000  
through 3999. The site code for Atlanta is 62.  
Phones at the Dallas office use an extension range from 1000 through  
3999. The site code for Dallas is 63.  
In this example, to call someone in Atlanta, a user in Chicago dials the  
site code 62 and then the appropriate extension (1000 through 3999). To  
reach a user in Dallas, a user in Chicago dials 63 and then the appropriate  
extension (1000 through 3999). The site code prevents conflicts between  
the remote extension number and a duplicated extension number at the  
local site (Chicago).  
Class of Service The Class of Service Override feature allows you to apply the capabilities  
Override of your own VCX telephone temporarily to another VCX telephone on  
the same local network.  
 
         
32  
CHAPTER 3: BASIC TELEPHONE OPERATION  
For example, the telephone in a conference room may be configured to  
prevent long-distance telephone calls. You may, however, need to place a  
long-distance call during a meeting. If the permissions included with the  
Class of Service on your phone allow long-distance calling, you can use  
the Class of Service Override feature to apply your phone features to the  
conference room phone for one call only.  
To activate the one-call-only Class of Service Override for a Managers  
phone:  
1 Press the Features soft button.  
2 Scroll to the COS Override feature.  
3 Press the Select soft button. The display panel displays COS Override  
onfor a few seconds.  
4 Enter the COS number (your phone extension) and press #.  
5 Enter the COS password (your telephone password) and press #.  
6 When you hear the dial tone, dial the destination telephone number.  
When you use Class of Service (CoS) Override, any reports that are  
generated on the VCX system indicate that the CoS features of your own  
VCX telephone were applied temporarily to the telephone on which you  
made the call.  
Terminating Calls  
You can terminate a call (hang up) by replacing the handset. Alternatively,  
depending on your phone model, you can press the Release button, or if  
the call is on Speaker, turn the Speaker off by pressing the Speaker  
button.  
Using the  
Telephone Display  
Panel  
The Display Panel shows the current date and time, and your extension  
number. It can also show features that you have enabled. For example, if  
you are logged in to a hunt group, the Display Panel shows hunt group  
login enabled.  
The Display Panel can also list telephone status messages, Caller ID  
information (if enabled), and the number of new messages (voice, e-mail,  
and fax) that you have in your mailbox.  
 
     
Using the Telephone Display Panel  
33  
The list of new messages in the Display Panel depends on the status of  
each message. A new message can be:  
Unreviewed — An unreviewed message has never been listened to  
or acted upon (saved or deleted).  
Reviewed — A reviewed message has been listened to but has not  
been acted upon (saved or deleted). A message may reach this state if  
you listen to the message and then hang up.  
The Display Panel shows the number of messages in your mailbox (and  
the MWI is lit) only if you have at least one unreviewed message. If you  
review the last new message and do not act on it, the Display Panel  
shows the date and extension, and MWI is off. If your mailbox then  
receives a new message, the Display Panel shows the following (and MWI  
is lit): 2 Msgs 1 New. The 2 Msgsinclude the just received new,  
unreviewed message and the other message which is new but reviewed.  
The 1 Newindicates the just received new, unreviewed message.  
The Display Panel also shows the number of missed calls. Missed calls  
include unreviewed messages in your mailbox and any other calls that  
you did not answer. For example, you can configure your default call  
coverage point to be no coverage. In this case, if you do not answer a  
call, when the call terminates the caller hears a busy tone and the call is  
not forwarded or sent to your mailbox. The Display Panel on your phone  
shows Missed 1. If you press the Call Logs soft button below the Display  
Panel, you can scroll through the list of missed calls and to show you the  
name of the calling party. Press the Select soft button to automatically  
dial the listed extension.  
You can also use the Display Panel to view or enable the following  
features:  
Call History — Displays logs of your recent missed, answered, and  
dialed calls. See Viewing the Call Logs.  
User Directory — Displays a directory of the people in your  
organization. See Viewing the User Directory.  
Speed Dial — Displays configured speed dial numbers. See Speed  
Call Features — Displays the list of telephone features (note that  
some features may be disabled by your administrator). See Feature  
 
 
34  
CHAPTER 3: BASIC TELEPHONE OPERATION  
Advanced Settings — Configures network parameters, sets your  
phone password and changes your login status.  
CAUTION: Network parameter options are for administrator use only.  
Unauthorized changes to network parameters will disconnect your  
phone.  
Controlling the  
Volume  
Use the Volume Control buttons to raise or lower the volume of the  
ringer, handset, or speaker.  
Adjusting the volume control of one device DOES NOT affect the volume  
control of the other devices. For example, lowering the volume of the  
speaker has no effect on the handset volume. Changes you make to any  
device remain in effect if you reset the phone to its default settings.  
Ringer Volume To raise or lower the volume of the ring, press the  
up or down Volume Control button repeatedly while your telephone  
is ringing, until the volume is at the level that you prefer.  
Handset Volume To raise or lower the volume of the dial tone and  
the voice level of your callers, lift the handset then press the up or  
down Volume Control buttons repeatedly until the volume is at the  
level you prefer. You can change the volume during a conversation or  
by listening to the dial tone.  
Headset Volume — During a call, press the up or down Volume  
Control buttons repeatedly until the volume is at the level you prefer.  
Speaker Volume To raise or lower the volume of the speaker,  
press the Speaker button and then press the up or down Volume  
Control button repeatedly until the volume is at the level you prefer.  
You can change the volume during a conversation or by pressing  
Speaker and listening to the dial tone.  
When you press a Volume Control button, the Display Panel shows the  
volume setting as a series of dark vertical bars. Repeatedly pressing a  
Volume Control button raises the volume (increases the number of  
displayed bars) or lowers the volume (decreases the number of displayed  
bars.  
 
   
Using the Hands Free Feature  
35  
Using the Hands  
Free Feature  
You can use your phone as an intercom. You can answer internal  
(intercom) calls without picking up the handset. When you receive an  
internal call, your telephone sounds a tone and activates the speaker  
phone.  
An external call (a call from outside your local call processor) rings to your  
telephone as usual.  
If your telephone is part of a bridged extension, see Hands Free and  
Bridged Line Calls for additional information.  
To enable the Hands Free feature on a Managers Telephone:  
1 Press the Features soft button.  
2 Scroll to Handsfree.  
3 Press Select.  
To cancel Handsfree:  
1 Press the Features soft button.  
2 Scroll to Handsfree.  
3 Press Select.  
You can also enable and disable Hands Free by using Feature Code 100.  
Using a Headset  
The Model 3103 Managers telephone has a headset jack located on the  
underside of the telephone.  
To prepare the headset for all calls:  
1 Plug the headset connector into the headset jack on the underside of the  
telephone.  
2 Log into the VCX User Interface and select My Extensions and then  
select the Button Mappings tab.  
3 Change the phone type to 3103 Manager Phone and then click Select.  
4 Assign one of the access buttons to Headset. Click Save.  
5 On the 3103 phone, press the Headset access button you assigned.  
6 Verify that the indicator light next to the Headset button comes on.  
 
       
36  
CHAPTER 3: BASIC TELEPHONE OPERATION  
To answer a call when you are using the headset:  
1 Put the headset on. When a call comes in, press the left soft button  
associated with the incoming call.You are connected to the call.  
The handset can be either on hook or off hook.  
2 To end a call when you are using the headset, press the Release button  
on the telephone.  
Returning to the Certain brands of headsets enter a power-saving mode that prevents the  
Headset After a telephone from ringing for one or more calls when both of these  
Long Delay conditions are true:  
The headset amplifier buttons for Mute and On are both set to On.  
The handset is off the phone for a long time (for example, overnight).  
It may take a few minutes for your headset to return from the  
power-saving mode to the active mode when calls first come in, so your  
telephone may not ring until the headset has returned to active mode,  
and you may miss a call.  
If you plan to not use the headset for a long time, 3Com recommends  
that you set the mute and headset buttons on the amplifier to Off and  
hang up the handset on your telephone. When you are ready to receive  
calls again, set up the headset for receiving calls:  
1 Pick up the handset on your telephone and set it on your desk.  
2 Put on the headset.  
3 On the amplifier, set the headset button to On.  
Putting a Call  
on Hold  
To put a call on hold:  
1 Press the Hold button. Or press the Right button corresponding to the  
call for the Actions menu, scroll to Hold, and press Select.  
2 To return to the call, press the corresponding Left button. Use the scroll  
buttons to locate the call if necessary.  
Music on Hold If configured by the administrator, callers on hold hear music while they  
wait.  
 
           
Transferring a Call  
37  
Dialing a New Call You can put a call on hold, dial a new call, and toggle between the two  
While on a Call calls:  
1 Press the Hold button. Or press the Right button corresponding to the  
call for the Actions menu, scroll to Hold, and press Select.  
2 Press an Access button, the New Call button, of the Left button to  
choose a new line.  
3 When you hear dial tone, dial the second call.  
Answering a New You can put your current call on hold, answer a second call, and then  
Call While on a Call toggle between the two calls:  
1 Press Hold and then the Left soft button next to the new call on the  
display. You are connected to the new call. The current call is put on hold.  
2 To return to the earlier call, press Hold and the Left soft button  
corresponding to the earlier call on the display.  
Transferring a Call  
When you are on a call, the Transfer feature allows you to send the call  
from your telephone to any other internal line. For unattended or  
attended transfers, if your call permissions allow, you can send the call to  
an external line.  
If your telephone is part of a bridged extension, see Call Transfer, Call  
Conferencing, and Bridged Line Calls for additional information.  
You can also transfer a call to another subscribers voice mail. See  
Unattended Transfer In an unattended transfer, you transfer the call without notifying the  
recipient. You can either use the Transfer button or the transfer feature  
code:  
1 While on a call, press Transfer. The call is placed on hold, you hear a dial  
tone, and the system prompts you enter a destination number.  
2 Dial the number to which you want to transfer the call or choose the  
number from the Directory or Speed Dial lists.  
3 Hang up.  
The call is disconnected as soon as the transfer starts, which frees up your  
line. If the transfer cannot be completed:  
 
               
38  
CHAPTER 3: BASIC TELEPHONE OPERATION  
The call is forwarded to the called partys call coverage point (by  
default, voice mail; see Configuring a Call Coverage Point).  
If the called partys default call coverage point is No Coverage, the  
call is returned to (rings back at) your extension. If you are  
unavailable, the call is forwarded to your call coverage point.  
Attended Transfer In an attended transfer, you announce the call to the recipient. You can  
either use the Transfer button or the transfer feature code.  
To announce a transfer:  
1 While on a call, press Transfer. The call is placed on hold, you hear a dial  
tone, and the system prompts you enter a destination number.  
2 Dial the extension number to which you want to transfer the call or  
choose the number from the Directory or Speed Dial lists.  
The VCX call processor dials the call.  
3 When the recipient answers, announce the call. Note that, at this point  
you cannot return to the original caller.  
If the recipient wants to take the call, press Transfer or press the  
Complete soft button. Hang up.  
If the recipient does not want to take the call, press the Release  
button. The call you tried to transfer is now on hold. Return to the  
original caller.  
Serial Transfer A serial transfer is like an unattended transfer except that when the  
destination hangs up at the end of the call, the caller rings back to you as  
the attendant who made the transfer. With your help, the caller can  
make a single call to the organization and make a series of internal  
connections with a series of transfers. You can either use a mapped  
button on the Attendant Console or the serial transfer feature code:  
Mapped Button Method  
1 Press the mapped Attendant Serial Calling button on the Attendant  
Console.  
2 Press the button mapped to the called partys extension on the Attendant  
Console.  
3 Press the mapped Attendant Serial Calling button again on the Attendant  
Console to complete the call.  
 
         
Muting Calls  
39  
Serial Transfer Feature Code Method  
1 While on a call, press Feature + 471. The call is placed on hold, you hear  
a dial tone, and the system prompts you to enter a destination number.  
2 Dial the number to which you want to transfer the call or choose the  
number from the Directory or Speed Dial lists, and then press # to  
complete the call.  
3 Hang up.  
When the destination phone hangs up, the caller returns to you.  
Serial transfers:  
Apply to a single transfer. Repeat for subsequent transfers even for the  
same caller.  
Can be mapped to a button on an Attendant Console.  
That cannot be completed return directly to the attendant.  
If the calling party reaches the called partys voice mailbox, the calling  
party can press 99 to return to the attendant.  
Muting Calls  
You can prevent callers from hearing you by turning off the telephones  
microphone when you are using the handset or headset, or when your  
telephone is in speaker phone mode.  
To mute your phone:  
1 While you are on a call, press Mute. The light next to the Mute button  
comes on. Callers cannot hear you.  
2 To turn this feature off, press Mute.  
Mute Ringer  
You can prevent the phones ringer from ringing by enabling this feature.  
By default, the phones ringer is enabled (feature disabled). You can  
enable or disable the phones ringer at any time while either on the  
phone or on-hook, but the change takes effect on the next incoming call.  
All non-ringer tones are unaffected. All ring tones, such as, internal  
domain, external domain, and anonymous tones are affected for all  
primary, bridge, and hunt-group calls. A user with a phone on hands-free  
hears the hands-free tone. A user that receieves a page hears the page  
tone.  
 
           
40  
CHAPTER 3: BASIC TELEPHONE OPERATION  
If the VCX system or the phone reboots or is upgraded with new  
software, the ringer resets to the default ringer enabled (feature disabled)  
mode.  
To mute the phone ringer:  
1 Press Feature + 489. The LCD displays:  
Ringer is now muted.  
2 To clear the display, press the Clear soft button. The next time you receive  
an incoming call, the ringer is muted.  
3 To turn this feature off, press Feature + 489 again. The LCD displays:  
Ringer is now enabled.  
4 To clear the display, press the Clear soft button.  
Activating Do Not  
Disturb  
When you enable Do Not Disturb, incoming calls immediately go to the  
call coverage point set by you or your administrator. The default call  
coverage point is your voice mailbox. The call coverage point is set  
through the VCX User Interface (see Chapter 6).  
When your telephone is in Do Not Disturb mode:  
An incoming call does not cause your phone to ring. If you are logged  
in to multiple phones using the same phone number and one of the  
phones enables Do Not Disturb, the feature applies to all phones—an  
incoming call will not ring on any of the phones.  
You can use the phone to dial outgoing calls.  
If you enable Do Not Disturb while one or more calls are ringing, the  
pending calls are sent to your call coverage point and Do Not Disturb  
is enabled for all subsequent calls.  
If you are a Hunt Group member and you enable Do Not Disturb,  
personal (non-Hunt Group) calls go to your call coverage point.  
However, Hunt Group calls always ring on a members phone,  
regardless of the Do Not Disturb setting.  
If your telephone is part of a bridged extension, see Do Not Disturb and  
Bridged Line Calls for additional information.  
 
   
Activating Do Not Disturb  
41  
To activate Do Not Disturb:  
1 Open the Features tab, then scroll down the list of features and select  
Do Not Disturb.  
Your telephone is now in Do Not Disturb mode. The display panel shows  
DND.  
2 To disable Do Not Disturb mode, repeat step 1. The DND message  
disappears from the display panel.  
 
 
42  
CHAPTER 3: BASIC TELEPHONE OPERATION  
 
FEATURE CODES  
4
This chapter describes how to use VCX feature codes on a VCX telephone  
to enhance the operation of your phone. A feature code is a sequence of  
numbers you enter on the telephone keypad to enable a feature that is  
not mapped to a button.  
This chapter includes the following topics:  
 
     
44  
CHAPTER 4: FEATURE CODES  
Feature Code  
Overview  
Some common telephone features are mapped to buttons (Hold, for  
example). However, the number of buttons varies on each model of VCX  
phone. Furthermore, the number of VCX features exceeds the number of  
buttons available on any phone. Feature codes allow the VCX telephone  
feature set to be available to all VCX phones, regardless of the number of  
buttons on the phone.  
Each feature is assigned a unique three-digit feature code. You can  
invoke a feature by entering the numeric code assigned to a particular  
feature. For example, you can use a feature code to enable call  
forwarding and specify a destination number.  
You can access all Managers phone features by pressing the Features  
soft button. You can then enable a feature using either of the following  
methods:  
1 Press the Features soft button.  
2 Enter the three-digit feature code on the keypad (see Feature Codes).  
3 Enter any additional values following display panel prompts.  
Or  
1 Press the Features soft button.  
2 Scroll to the feature.  
3 Press the Select soft button.  
4 Enter any additional values following display panel prompts.  
Feature Codes  
Table 4 lists the features that you can control with feature codes. Features  
are listed alphabetically and include the required feature code syntax and,  
in most cases, a reference for more information. In the syntax, the  
notatio-n <parameter>represents a variable that you must supply, for  
example, a telephone extension.  
Table 4 VCX Feature Codes Alphabetical by Feature or Task  
Feature  
Feature Code Entry  
Description  
Anonymous All  
(Enable/Disable)  
Feature + 889  
Or  
*889  
 
     
Feature Codes  
45  
Table 4 VCX Feature Codes Alphabetical by Feature or Task (continued)  
Feature  
Feature Code Entry  
Feature + 890, then <destination>  
Or  
Description  
Anonymous Next  
(Enable/Disable)  
*890*<destination>  
Feature + 428  
Barge In  
Used with Silent Monitor. See Silent  
Beep — Send  
Feature + 331  
Sends a page (a beep) between phones.  
The sending phone displays the target  
extension. The target extension displays  
the sending extension.  
Call Forward Busy  
Feature + 467, then <destination>  
Or  
*467*<destination>  
Call Forward Ring No Answer Feature + 466, then <destination>  
Or  
*466*<destination>  
Call Forward Universal  
Feature + 465, then <destination>  
Or  
*465*<destination>  
Feature + 462  
Call History  
See Call Park.  
Call Park a Call  
Feature + 444, then <call park  
extension> (or accept the default)  
Call Pickup — Directed  
Feature + 455, then <security code>,  
then <destination>  
Or  
*455*<security code>*<destination>  
Feature + 456, then <security code>  
Or  
Call Pickup — Group  
Camp On  
*456*<security code>  
Feature + 469, then <destination>  
Completes call when busy destination  
extension becomes available. See  
Class of Service (COS)  
Override  
Feature + 433, then <your extension>,  
then <your mailbox password>+ #, then  
<outside party number>  
Conference Call  
Feature + 430, then <destination>, then See Setting up a Conference Call.  
Feature + 430  
 
46  
CHAPTER 4: FEATURE CODES  
Table 4 VCX Feature Codes Alphabetical by Feature or Task (continued)  
Feature  
Feature Code Entry  
Description  
Conference Drop  
Feature + 431, then <destination>, then See Setting up a Conference Call.  
Feature + 431  
Display Software Version  
Feature + 837  
Displays the current version of VCX  
software running on the phone.  
Do Not Disturb  
(Enable/Disable)  
Feature + 446  
Or  
*446  
Hands Free  
Feature + 100  
Enables or disable the Hands-Free  
Headset  
Hold  
Feature + 112  
Feature + 402  
See Hunt Groups.  
Hunt Group or Calling Group Feature + 971, then <hunt group  
Login/Logout  
number>  
Or  
*971*<hunt group number>  
Feature + 972  
Feature + 128  
Feature + 101  
Feature + 489  
Feature + 120  
Hunt Group Status  
Login/Logout (phone)  
Mute  
See Hunt Groups.  
See Muting Calls.  
See Mute Ringer.  
Mute Ringer  
OK  
Displays OK in the Display Panel. Used to  
make a call without waiting for the call  
completion time-out value to expire.  
Password Stored Locally  
Feature + 434, then <current password> Stores the password you use to log in to  
your telephone on the phone (locally). If  
you use the VCX User Interface to  
change your password, use this feature  
code to set the password stored on the  
phone, thus synchronizing the  
passwords. See Changing Your  
Password and the VCX User Interface  
online help for more information.  
Program  
Feature + 410  
Displays the Program menu in the  
Display Panel.  
Redial  
Feature + 401  
Feature + 111  
Release  
Cancels the current operation.  
 
Feature Codes  
47  
Table 4 VCX Feature Codes Alphabetical by Feature or Task (continued)  
Feature  
Feature Code Entry  
Description  
Remote Call Forward  
Feature + 468, then <extension to  
forward> + #, then <destination> + #  
Or  
*468*<extension to forward>  
*<destination>  
Retrieve Voice Mail  
Feature + 600  
The first entry simulates pressing the  
MSG button.  
Or  
The second entry allows you to leave a  
message in another mailbox or access  
your own mailbox. Follow the prompts.  
*600  
Scroll Down Button  
Scroll Up Button  
Serial Transfer  
Feature + 109  
Feature + 108  
Feature + 471  
Simulates pressing the scroll Down  
button to navigate through items in the  
Display Panel.  
Simulates pressing the scroll Up button  
to navigate through items in the Display  
Panel.  
Transferred call returns to attendant at  
the end of the call. See Serial Transfer.  
Silent Monitor  
Feature + 425  
Feature + 429  
Silent Monitor Block  
Allows an agent to make a private call by  
blocking an attempt to monitor the  
agent phone. See Silent Monitor and  
Soft Button 1  
Soft Button 2  
Feature + 105  
Feature + 106  
Simulates pressing the Slct (Select)  
button to select an item in the Display  
Panel.  
Simulates pressing the Back button.  
Action depends on contents of the  
Display Panel. Either moves the cursor  
left one position or sorts listed items.  
Soft Button 3  
Feature + 107  
Feature + 104  
Feature + 464  
Simulates pressing the Exit button to  
exit the current function in the Display  
Panel.  
Speaker — On/Off  
Speed Dial — Display  
Speak and listen without picking up the  
handset. Not available on Model 2101 or  
Model 3101 Telephones.  
Lists the configured speed dial numbers  
in the Display Panel.  
 
48  
CHAPTER 4: FEATURE CODES  
Table 4 VCX Feature Codes Alphabetical by Feature or Task (continued)  
Feature  
Feature Code Entry  
Feature + 601 + n  
Or  
Description  
Speed Dial — Personal  
Allows you to dial a personal speed dial  
number. To configure personal speed  
dialing, see Speed Dialing.  
*601*n,  
where n is the speed dial digit (1 through  
9) associated with the number you want  
to dial.  
Speed Dial — System  
Feature + 700 + speed dial number  
Allows you to dial a system speed dial  
number. To configure personal speed  
dialing, see Speed Dialing.  
Or  
*700*n#, where n is the speed dial  
number associated with the number you  
want to dial.  
Transfer  
Feature + 420, then <destination> +  
hang up  
This is an unattended transfer. For an  
attended transfer, see Transferring a  
Call.  
Transfer to Voice Mail  
(Enable/Disable)  
Feature + 440  
When enabled, transfers all calls to the  
Mail.  
Or  
*440  
Transfer to Another User’s  
Voice Mail  
Feature + 441, then <destination>  
Or  
Transfer, then*441*<destination>, then  
Transfer  
User Directory  
Feature + 461  
Lists the users in the local user directory  
or, if enabled, the users in the global  
user directory. See Viewing the User  
View Personal Speed Dials  
View System Speed Dials  
Feature + 463  
Feature + 464  
Displays the personal speed dial  
numbers  
Displays the system speed dial numbers  
 
Feature Codes  
49  
Table 4 VCX Feature Codes Alphabetical by Feature or Task (continued)  
Feature  
Feature Code Entry  
Description  
Volume — Up or Down  
Feature + 102 to raise the volume  
or  
Adjusts the volume setting for the  
current mode:  
Feature + 103 to lower the volume  
If the handset is in the cradle and the  
speaker is disabled, adjusts the ring  
volume setting.  
If the speaker is enabled, adjusts the  
speaker volume setting.  
If the handset is not in the cradle and  
the speaker is disabled, adjusts the  
handset volume setting.  
 
50  
CHAPTER 4: FEATURE CODES  
 
STANDARD FEATURES  
5
This chapter describes the standard VCX telephone features that you can  
set up and access through the Telephone User Interface (TUI) on your  
telephone.  
Chapter 6 describes the telephone features that require configuration  
through the VCX User Interface.  
This chapter contains the following topics:  
 
       
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Viewing the Call  
Logs  
You can use the Call History feature to display your call logs. These are  
the logs of the 10 most recent calls to and from your telephone. From the  
call logs you can select calls and the phone automatically dials them.  
To access and use the Call History:  
1 Press the Call Logs soft button.  
2 Use the Scroll buttons to highlight the call log you want to view.  
3 Press the Select soft button.  
Use the Scroll buttons to navigate through the list. The Display Panel  
always starts with the oldest call in the category you select. That is, the  
oldest call appears first and the most recent call appears last.  
4 If you want to call a listed name, press the Dial soft button when the  
indicator is beside the name.  
5 To return to the main Display Panel, press the Exit soft button.  
Viewing the User  
Directory  
You can view a list of users in your organization and their extensions in  
the Display Panel. When you select a displayed user, your VCX phone  
automatically dials the extension.  
The Users Directory can be local or global.  
Local users are typically located in the same office and share the same  
call processor.  
If your VCX system includes multiple sites (for example, regional and  
branch offices), each with one or more VCX call processors, you can  
display a global directory of all the users in your organization. Note  
that this option must be configured by your administrator. By default,  
you can view the local user directory.  
The global directory is also available through the VCX User Interface  
(see Chapter 6).  
To view the User Directory, use one of the following access options:  
Select the Directory soft button. By default, the display sorts the  
names alphabetically by last name. You can change the sort order to  
first name or extension by selecting the appropriate tab on the display.  
 
           
Controlling Caller ID  
53  
Use the up and down scroll buttons to locate a user. When you have  
located the user, select the Dial soft button to automatically call the  
user.  
You can also use the directory while you are on a call to find another  
user and transfer the call to that user.  
Select the Features soft button and enter 461.  
Controlling Caller  
ID  
This section describes how to enable and use Caller ID privacy features.  
By default, the VCX system shows your Caller ID (your name and  
extension) on the Display Panel of the telephone receiving your call if that  
telephone supports Caller ID. You can control whether the VCX system  
sends your Caller ID when you make a call. You can choose one of the  
following settings:  
Select one of the following settings for all your calls:  
Send Caller ID information (Anonymous All is disabled).  
Block Caller ID information (Anonymous All is enabled).  
Block Caller ID information for your next call. This setting only applies  
when the setting for all calls is set to Send Caller ID information. You  
must enter the destination number to call.  
Anonymous All — When enabled, the system blocks your Caller ID to  
all dialed numbers and Anonymous displays on the destination phone.  
Anonymous Next — When enabled, the system restricts Called ID  
information from displaying only on the next call that you make. This  
setting only applies when Anonymous All is disabled, or the setting for all  
calls is set to Send Caller ID information.  
If you disable Caller ID, the system sends your Caller ID to all dialed  
numbers.  
Using the Telephone User Interface  
You can control Caller ID settings using the Telephone User Interface by  
enabling the appropriate feature.  
To change the current setting using the Telephone User Interface, select  
Features. Use the Scroll buttons to navigate through the features.  
 
       
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If Caller ID (Anonymous All) is disabled and you want to block your Caller  
ID for the next call only:  
1 Pick up the handset.  
2 Select the Features soft button.  
3 Use the Scroll buttons to navigate to Anonymous Next.  
4 Press the Select soft button.  
5 Dial the number. Your ID is not sent to the caller.  
Using the VCX User Interface  
You can control Caller ID settings using the VCX User Interface by  
enabling the appropriate feature.  
To change the current setting using the VCX User Interface:  
1 Log into the VCX User Interface and select My Extensions and then  
select the Button Mappings tab.  
2 Select the 3103 Manager phone.  
3 In any one of the top three Feature Type pulldown windows, set the  
type to Anonymous All if you want to block your Caller ID for all calls, or  
select Anonymous Next to block your Caller ID for the next dialed  
number. These feature types are mapped to your phones Access buttons.  
4 Click Save and log out.  
5 To block Caller ID information for all calls, press the Access button  
associated with Anonymous All. The LED will go on, indicating that the  
feature is enabled.  
6 To block Caller ID information for only the next dialed call, press the  
Access button associated with Anonymous Next. The LED will go on,  
indicating that the feature is enabled. When the call is completed, the  
LED will go off.  
Setting up a  
Conference Call  
The conference feature enables you to have three people on one call  
(4-way calling).  
If your telephone is part of a bridged extension, see Call Transfer, Call  
Conferencing, and Bridged Line Calls for additional information.  
 
     
Camping on a Busy Extension  
55  
The following sections describe how to set up an unannounced  
conference call and an announced conference call. In either type of  
conference call, if one of the participants hangs up, the other two  
participants remain connected.  
Unannounced In an unannounced conference, you conference in the person without  
Conference notifying that person:  
1 While on a call, press Conference orFeature + 430. The system places  
your caller on hold.  
2 Dial the number of the person you want to conference in.  
3 Press Conference or Feature + 430 again. The three-way conference  
begins when the recipient answers the call.  
Announced In an announced conference, you announce to the recipient that you are  
Conference conferencing them into a call. The recipient can then decide whether to  
take the call:  
1 While on a call, press Conference or Feature + 430. The system places  
your caller on hold.  
2 Dial the extension of the person you want to conference in, then press  
the OK Access button (or press Feature + 120).  
3 When the called party answers, announce the conference.  
If the recipient wants to take the call, press Conference or  
Feature + 430. Now three people are on the same call.  
If the recipient does not want to take the call, hang up the second call  
and go back to the first call by pressing the Hold button for that call.  
Dropping a Once a conference has been established, the conference originator can  
conference recipient drop a conference recipient from the conference. To do this:  
1 While on a conference, the conference originator press Conference and  
then press Feature + 431. A list of conference recipients displays in the  
Display Panel.  
2 Scroll to the extension of the recipient you want to drop from the  
conference and press the Drop soft button.  
Camping on a Busy  
Extension  
The Camp On feature allows you a call to a busy or an unanswered  
internal telephone, and then be automatically called back when the  
 
               
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destination phone becomes available. When you activate camp on, the  
system monitors the called telephone. When the extension can receive a  
call, the system automatically dials your phone (using a priority ring or  
other audible ring tone that is different than your programmed ring tone)  
and redials the original called extension.  
You can camp on system extensions. You cannot camp on external phone  
numbers, hunt groups, pickup groups, or paging groups. If the called  
extension does not become free within a time period specified by your  
administrator, Camp On expires.  
To camp on an extension you call:  
1 When you make a call and hear a busy tone, press Feature + 469. The  
system camps on the phone you are calling. You can hang up.  
2 When the called extension becomes available, the system calls your  
phone. When you answer your phone, the called extension begins to  
ring.  
To camp on an extension when you transfer a call:  
1 When you are transferring a call and hear a busy tone, press Feature  
+ 469. The system camps on the phone you are calling. Explain to the  
person whose call you are transferring that the call will call back. When  
you hang up, the person whose call you are transferring is put on hold.  
2 When the called extension becomes available, the system calls the  
destination extension.  
If Camp On expires before the destination becomes available, the system  
calls you back and connects you to the person whose call you were  
transferring.  
Transferring Your  
Phone Settings to  
Another Phone  
This feature enables you to use any 3Com phone attached to the same  
VCX system (call processor) as your phone with all your phones settings.  
It is possible for an administrator to lock an extension to a particular  
phone. If this is the case, you cannot program the phone to use your  
extension.  
 
   
Forwarding Calls to Voice Mail  
57  
To transfer your phones settings to another phone:  
1 Log out of your own phone by pressing the bottom right soft button  
(Advanced Settings) + 6.  
If your administrator has enabled the Multiple Contacts feature for your  
extension, you do not have to log out of one phone before logging into  
another.  
2 From the phone that you want to use as yours, enter your phone number  
and password:  
a Press the bottom right soft button (Advanced Settings) + 4, enter  
your phone number, and then press #.  
b Press the bottom right soft button (Advanced Settings) + 5, enter  
your password, and then press #.  
3 When you are finished using the other phone, log out of the phone by  
pressing the bottom right soft button (Advanced Settings) + 6.  
4 Log back into your own phone by pressing the bottom right soft button  
(Advanced Settings) + 6.  
Forwarding Calls to  
Voice Mail  
You can forward all incoming calls to your voice mailbox.  
When you forward incoming calls to your voice mailbox:  
An incoming call rings once on your phone and is then sent to your  
voice mailbox. If you are logged in to multiple phones, each using the  
same phone number, and one of the phones enables forward to voice  
mail, the feature applies to all phones—an incoming call rings once on  
all of the phones and is then sent to your voice mailbox.  
If you enable forward to voice mail while one or more calls are ringing,  
the pending calls are sent to your voice mailbox and forward to voice  
mail is enabled for all subsequent calls.  
If you are a Hunt Group member, personal (non-Hunt Group) calls go  
to your voice mailbox. However, Hunt Group calls always ring on a  
members phone, regardless of your personal phone setting.  
To forward incoming calls to your voice mailbox for a Managers phone:  
1 Press the Features soft button.  
2 Scroll to the Forward to Mail feature.  
3 Press the Select soft button.  
 
     
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To disable this feature, repeat steps 1 through 3.  
Transferring a Call  
to Another User’s  
Voice Mail  
You can transfer a connected call directly to another subscribers voice  
mail rather than that subscribers phone extension. The subscriber can be  
located locally or at a remote site.  
To transfer a call to another subscribers voice mail:  
1 Press the Features soft button + 441.  
The Display Panel shows the following prompt:  
Transfer VMail Number:  
2 Enter the extension of the subscriber whose mailbox will receive the call.  
The caller hears the mailbox greeting of the target subscriber but the  
subscribers phone does not ring.  
Call Waiting  
The Call Waiting feature provides a “beep” on your current call to let you  
know that another call has arrived on another access line.  
1 When you hear the “beep”, press the Hold button to put the current call  
on hold.  
2 Press the Access button for the incoming call.  
3 To toggle between the two calls, put the current call on hold and then  
press the Access button for the call you want.  
Speed Dialing  
This section describes the following types of speed dialing:  
One-Touch Speed Dials — With this type of speed dialing, a  
telephone number (internal or external) is mapped to a dedicated  
Access button on your phone. Pressing the button dials the call.  
Personal Speed Dials — With this type of speed dialing, you map a  
number (internal or external) to a feature code value. To use a  
personal speed dial, you press the Feature button and enter the  
appropriate feature code.  
Feature code 601 plus 1 through 9 inclusive, are available, which  
allows you to create up to 9 personal speed dials. Personal speed dials  
allow speed dialing on phones that do not have Access buttons.  
Personal speed dials are available on all VCX telephone models.  
 
               
Speed Dialing  
59  
System Speed Dials — With this type of speed dialing, your  
administrator maps commonly used numbers (internal or external) to  
feature code values. To use a system speed dial, you press the Feature  
button and enter the appropriate feature code and the speed dial  
number.  
The administrator creates system speed dial numbers. System speed  
dials can be dialed on all VCX telephone models.  
Note that, a configured one-touch speed dial is also mapped to a feature  
code (the speed dial number mapped to the first speed dial Access button  
is also mapped to feature code 601, the speed dial number mapped to  
the second speed dial Access button is also mapped to feature code 601,  
and so on). This means that on a phone with four configured speed dial  
numbers, you can dial a speed dial number by either pressing an Access  
button or entering feature code 601 + an index number 1 through 9.  
This section describes how to set up speed dialing through the Telephone  
User Interface. You can also enable speed dialing through the VCX User  
Interface. See Chapter 6 for information on accessing the VCX User  
Interface; see the online Help for information on creating speed dials.  
Note that the two interfaces are synchronized. A speed dial created or  
modified in one interface appears in the other interface. A speed dial  
deleted in one interface is deleted in the other interface.  
Your administrator can configure speed dial numbers for your phone. You  
can reassign these administrator configured speed dials unless the  
administrator has optionally enabled BLF (busy light flashing) for a speed  
dial. During speed dial configuration, the administrator can enable BLF  
for the status light associated with the speed dial button. When the user  
assigned to that speed dial button is on a call, the status light is lit. If the  
administrator has enabled the BLF for a speed dial, you cannot reassign a  
different number for that speed dial.  
Configuring Personal You set up speed dialing through the Telephone User Interface using the  
Speed Dial Numbers Feature soft button. Refer to the chapter that describes the buttons and  
controls on your phone for the location of the available speed dial Access  
buttons.  
 
     
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To configure a speed dial number using the Feature soft button and the  
Speed Dial menu:  
1 Press Feature + 410.  
The Main menu appears.  
2 Press [3] to access the Speed Dial menu.  
The Display Panel lists the first speed dial:  
Speed dial 1:  
If the speed dial is already configured, the Display Panels show the  
configured number, for example:  
Speed dial 1:  
1001  
To locate the speed dial number you want to configure, press the  
speed dial number (1 through 9) or use the up and down scroll  
buttons  
If you assign a number to a speed dial that does not have a  
corresponding Access button, you can speed dial the number only by  
entering the appropriate feature code. Or you can scroll through the  
display panel directory.  
3 Press the Change soft button, then enter the number you want to  
associate with this speed dial. Include all prefix numbers that you would  
normally dial, such as a 9 or 8 or 1 to access an outside line, and, if  
necessary, the country code or area code.  
4 To store the number, press the Enter soft button (or press #).  
Alternatively, you can directly configure a speed dial number with a speed  
dial Access button:  
1 Press Feature + 410 + 3.  
2 Press the speed dial Access button you want to configure.  
3 Enter the number you want to associate with this button. If a number is  
already configured for this button, you can enter a different number.  
4 To store the number, press the Enter soft button (or press #).  
Make sure you write the name of the person whose number you have  
stored and the corresponding Speed Dial Access button or feature  
code.  
 
Speed Dialing  
61  
Editing Personal You can change or delete any personal speed dial number that you  
Speed Dial Numbers previously configured using the Telephone User Interface.  
To change or delete a previously configured speed dial number:  
1 Select the Features soft button + 410 + 3. The Personal Speed Dial  
Index displays.  
2 Scroll down to the personal speed number you want to change.  
3 Press the Change soft button and then press the Delete soft button to  
delete part or all of the number.  
4 Enter the new number and press the Enter soft button to complete the  
change. Press Exit to return to the main display.  
Dialing Personal The method you use to dial a configured speed dial number depends on  
Speed Dial Numbers your phone and whether or not the number is mapped to a speed dial  
Access button.  
To dial a number configured as a speed dial on a VCX phone with one or  
more speed dial Access buttons, press the appropriate button. If the  
number is not associated with a button, use the next procedure.  
To dial a configured speed dial number on any VCX phone:  
1 Pick up the handset. Or press the Speaker button.  
2 Press Feature.  
3 Enter the feature code associated with the number you want to dial.  
For example, if the number you want to speed dial is mapped to Speed  
dial 2, enter the following through the Telephone User Interface:  
Feature + 601 + 2  
Alternatively, you can skip pressing the Feature button and enter:  
*601*2  
Note that, with this syntax, you cannot enter *602.  
You can also use the following method to dial a speed dial number on  
any VCX phone:  
1 Press Feature + 410 + 3.  
The Display Panel lists the first speed dial, for example:  
Speed dial 1:  
 
       
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CHAPTER 5: STANDARD FEATURES  
1001  
Use the up and down scroll buttons to locate the speed dial number  
you want to dial.  
2 Press the Dial soft button under the Display Panel.  
Your phone dials the number.  
To exit the speed dial list in the Display Panel, press the Exit soft button.  
In addition to using the Feature menu to list speed dial numbers, you can  
view the speed dial numbers configured on your phone by pressing  
Feature + 463.  
Dialing System Speed The administrator can set up system-wide speed dials for numbers that  
Dial Numbers are dialed frequently by many internal users. You can view the  
system-wide speed dial list through the VCX User Interface (see  
Chapter 6 for information) or you can view and dial numbers from it  
using the telephone display panel.  
To use a system speed dial number:  
1 Pick up the handset or press the Speaker button.  
2 Press the Feature button plus 700 plus the system-wide speed dial  
number for the number that you want to call. Alternatively, you can press  
the Feature soft button, scroll to Speed Dials: System, press Select,  
scroll to the number that you want to dial, and press Select again.  
If you dial a speed dial code that has no number assigned to it, the display  
panel on your telephone shows the message No number stored.”  
Call Forwarding  
This section describes how to enable and use call forwarding features set  
up through the Telephone User Interface (TUI). You can also configure  
and enable call forwarding through the VCX User Interface. See Enabling  
You can use the TUI on your phone to specify:  
Where you want your call to be forwarded  
The condition that results in the system forwarding a call:  
No Answer — Redirects incoming calls to another destination  
when your phone rings for a configured time period (the default is  
20 seconds). You can forward all unanswered calls by enabling Call  
 
               
Call Forwarding  
63  
Forward No Answer (feature code 466) and entering the number  
to which you want the calls forwarded.  
Busy Line —Redirects incoming calls to another destination when  
your phone is busy. If you have multiple lines, busy means that all  
lines are in use. You can forward all calls that come in when your  
lines are busy by enabling Call Forward Busy (feature code 467)  
and entering the number to which you want the calls forwarded.  
All Calls — Redirects incoming calls to another destination  
unconditionally. Use this feature, also called Forward Universal,  
when you plan to be away from your phone for an extended  
period of time. You can forward all unanswered calls by enabling  
Call Forward All (feature code 465) and entering the number to  
which you want the calls forwarded.  
If your telephone is part of a bridged extension, see Call Forward,  
You can also use the VCX User Interface to configure Call Forward, Fall  
Back to Coverage. When you enable this feature, a forwarded call that is  
not answered at the forwarding destination falls back to your extension's  
coverage (either voicemail or Auto Attendant). See Enabling Call  
Call Forward No To forward your calls to another extension when your extension is not  
Answer answered:  
1 Press the Features soft button.  
2 Scroll to Call Forward No Answer.  
3 Press the Select button.  
4 Enter the extension of the subscriber whose extension will receive the call  
and select Enter (or press #).  
To disable Call Forward No Answer, repeat steps 1 through 3.  
Call Forward Busy To forward your calls to another extension when all your lines are busy:  
1 Press the Features soft button.  
2 Scroll to Call Forward Busy.  
3 Press the Select button.  
 
           
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4 Enter the extension of the subscriber whose extension will receive the call  
and select Enter (or press #).  
To disable Call Forward Busy, repeat steps 1 through 3.  
Call Forward All To forward all your calls to another extension:  
1 Press the Features soft button.  
2 Scroll to Call Forward All.  
3 Press the Select button.  
4 Enter the extension of the subscriber whose extension will receive the call  
and select Enter (or press #).  
To disable Call Forward All, repeat steps 1 through 3.  
Call Park  
Use the Call Park feature to place a call in a holding pattern and make it  
available for you or for another user to pick up from any telephone on  
the system by dialing the Call Park extension.  
The Call Park feature is useful when the recipient is elsewhere in the  
building or you want to continue a call on another telephone and  
transferring the call does not give you enough time to retrieve it.  
When you park a call, you assign it a Call Park extension, which you (or  
another user) use to retrieve it. The default Call Park extension numbers  
are 800 through 899 inclusive. Ask your administrator to verify the Call  
Park extensions for your location. If the specified Call Park extension is in  
use or if no extension is specified, VCX selects the next available Call Park  
extension.  
A call remains parked for 5 minutes. This default value can be adjusted by  
your administrator. If the call is not answered 5 minutes after it is parked,  
the user who parked the call is called back. If the user is not available, the  
parked call is forwarded to the users call coverage point.  
If your telephone is part of a bridged extension, see Call Park and Bridged  
Line Calls for additional information.  
 
       
Paging  
65  
To park a call:  
1 While you are on a call, press the Right soft button for the call for the  
Actions menu.  
2 Scroll to Call Park.  
3 Press Select.  
4 Dial the park extension and press #.  
5 Notify another user about the parked call,  
a Select an Access button for outgoing calls and dial the users  
extension.  
b When the call is answered, tell the user the Call Park extension  
number, for example 818.  
c Hang up.  
The user dials the Call Park number and the system connects the call  
automatically.  
6 To retrieve a parked call yourself:  
a Pick up the handset of any telephone on the system.  
b Dial the Call Park extension that was assigned to the call.  
The system connects you to the parked call.  
Paging  
Paging lets you activate the speakers and broadcast a message to all of  
the available phones in a paging group. Your administrator defines the  
members of a paging group and an extension to dial to page that group.  
A phone in a group is available to receive pages if it has a speaker, unless:  
the phone is not logged in  
the phone has a call ringing, connected, or on hold  
the phone has Do Not Disturb, Call Forwarding, or Forward to  
Voicemail enabled.  
Note that you do not need to be a member of a page group to send a  
page to that group; you just need to know the extension for that group.  
A page is subject to the following restrictions:  
You cannot park, transfer, hold, conference, or pick up a page.  
You cannot camp on a page group extension.  
 
     
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A page cannot be bridged (see Enabling Bridged Extensions for  
information about bridging).  
If you are sending or receiving a page, you can drop the page by using  
the speaker button to disconnect the page, by picking up and replacing  
the receiver, or by pressing the Release button.  
Paging a Group You can view the page groups, the group extensions, and the members  
of those groups by accessing the VCX User Interface (see Accessing the  
To page a group:  
1 Pick up the handset.  
2 Dial the appropriate page group extension.  
When you dial the page group extension, speakers are activated on the  
telephones that are members of the group.  
3 Speak the message you want to broadcast into the handset.  
4 Hang up when you are finished.  
Call Pickup  
Use the Call Pickup feature to answer a call that is ringing on another  
telephone.  
There are two types of call pickup:  
Directed Call Pickup — Allows you to answer a call ringing on the  
phone of a specific user. Both you and the other user must be  
members of the same Directed Call Pickup group. Each Directed Call  
Pickup group is assigned a security code by the administrator. You  
must enter this security code when using Directed Call Pickup to  
answer a call.  
Group Call Pickup — Allows you to answer a call ringing on the  
phone of any user who is a member of a configured Group Call Pickup  
group. A Group Call Pickup group is a collection of phones that allow  
each member of the group to answer another member's calls. Your  
administrator can also configure a Group Call Pickup group that  
allows non-group members to answer a call ringing on a phone in the  
group.  
 
       
Call Pickup  
67  
If your telephone is part of a bridged extension, see Call Pickup and  
Bridged Line Calls for additional information.  
Directed Call Pickup To answer a call that is ringing on a specific users telephone:  
1 Pick up the handset.  
2 Press the Features soft button.  
3 Scroll to Pickup, Directed.  
4 Press Select.  
5 Dial the extension of the ringing telephone and press #.  
The call is directed to your telephone.  
Using One-Touch Pickup:  
1 Pick up the handset.  
2 Press the Access button that you have assigned to Directed Pickup.  
3 Dial the extension number of the ringing telephone.  
Group Call Pickup To answer a call that is ringing on a group members telephone:  
1 Pick up the handset.  
2 Press the Features soft button.  
3 Scroll to Pickup, Group.  
4 Press Select.  
5 Dial the group number of the ringing telephone and press #.  
The call is directed to your telephone and call stops ringing on the other  
member phones. If multiple calls are ringing, the first call received is  
directed to your telephone.  
Call Pickup This section describes how call pickup interacts with other VCX phone  
Interaction With features. Note the following considerations:  
Other Features  
Call Forwarding — If both the phone forwarding a call and the  
phone receiving the forwarded call belong to the same call pickup  
group, then any member of the group may answer the call.  
Camp On — A call pickup group member or a directed call pickup  
user cannot answer a camp on callback call.  
 
           
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Conference Calls — A conference call cannot be picked up at  
another extension. A conference originator can, however, pick up a  
call and add it to the conference call.  
Display Panel — When you pick up a call, the telephone Display  
Panel shows a confirmation message, for example,  
PickUp Marie x3434.  
Hunt Groups — A call pickup group member can also be a member  
of a hunt group. Call pickup group members can use either directed  
call pickup or group call pick up to answer a call that is ringing at  
another group member's telephone.  
Speed Dials You or your administrator can assign the following to  
a speed dial button:  
The feature code for directed call pickup (455) or the feature code  
for group call pick up (456), and a telephone number.  
Only the feature code for directed call pickup (455) or the feature  
code for group call pick up (456).  
Silent Monitor and  
Barge In  
The VCX system supports Silent Monitor and Barge In. These two features  
are typically used in call centers to allow supervisors to listen to (monitor)  
and optionally join (barge in) a conversation between an agent and a  
customer to ensure proper customer support. Unless the supervisor  
barges in, neither the agent or the customer are aware that the  
supervisor is monitoring the call.  
To invoke Silent Monitor, the supervisor enters a feature code followed by  
the extension to be monitored (see Monitoring a Call). The supervisor, in  
this case, is defined as a user who is allowed to invoke the Silent Monitor  
feature for that particular extension. Permission to monitor one or more  
extensions is configured through the VCX Administrator Interface (see  
the VCX Administration Guide). The supervisor must use a phone with a  
Display Panel (not a 3Com Model 3100 Entry Telephone). If a supervisor  
attempts to monitor an extension without permission, the supervisor  
hears an error tone and the LCD shows Unauthorized. The supervisor  
and the monitored agent can be located at different sites.  
If a supervisor attempts to monitor an agents extension, the supervisor  
phone LCD will display the error message no calls to superviseif:  
The agent is not logged in.  
 
     
Silent Monitor and Barge In  
69  
The agent is not on a call.  
The agent is currently monitored by another supervisor.  
While in Silent Monitor mode, the supervisor can join the conversation by  
entering the feature code for Barge In. After barging in, the supervisor  
can return to Silent Monitor mode by reentering the Silent Monitor  
feature code. See Barging In.  
A user can ensure a private call by blocking Silent Monitor and Barge In.  
To make a private call, the user enters a feature code before dialing the  
call.  
Note the following Silent Monitor and Barge In feature conditions and  
restrictions:  
Multiple supervisors cannot monitor the same extension at the same  
time.  
If an agent parks a monitored call, initiates a conference, or transfers  
the call, the supervisor will be disconnected from the session.  
If a supervisor attempts to park, conference, or transfer a monitored  
call, the action will be ignored and the Display Panel shows Not  
supported operation.  
If a customer or agent terminates a monitored call by hanging up, the  
supervisor will be disconnected from the session.  
Supervisors cannot monitor conference calls.  
The agent, the customer, and the supervisor can place a monitored  
call on hold. The results depend on who places the call on hold and  
whether or not Music On Hold (MOH) is enabled.  
If the VCX call processor fails during an established silent monitoring  
or barge in session, the audio is not affected. However, none of the  
parties in the call can invoke mid-call features.  
The supervisor can monitor a Hunt Group call by selecting the  
member's extension, not the Hunt Group's extension.  
Bridge line connected calls can be monitored by selecting the  
extension of the connected party (primary or secondary, depending on  
who is connected).  
Monitoring a Call Silent Monitor allows a supervisor to listen to calls that come in to an  
agents extension. The supervisor must be granted explicit permission by  
 
   
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CHAPTER 5: STANDARD FEATURES  
the VCX administrator to monitor one or more extensions. If you have  
been granted monitoring privileges, your administrator will give you a list  
of the extensions you can monitor.  
To monitor a call on an agents extension from a Managers Telephone:  
1 Pick up the handset.  
2 Press the Feature soft button.  
3 Scroll to Supervisory Monitoring.  
4 Press Select.  
5 Enter the extension of the agent you want to monitor and press Select.  
To terminate participation in a monitored call, hang up. This has no effect  
on agent-customer communication (the agent-customer session remains  
active).  
If you want to join a monitored call, see the following section, Barging In.  
Barging In Barge In allows a supervisor to speak to the agent and customer during a  
monitored call. While you are silently monitoring a call, to barge in when  
you are monitoring a call, press Feature + 428. To return to silent  
monitor mode, press Feature + 425.  
To terminate participation in a barged in call, hang up. This has no effect  
on agent-customer communication (the agent-customer session remains  
active).  
Blocking Call An agent can prevent a supervisor from monitoring an outgoing call. This  
Monitoring allows the agent to make private call. Monitor blocking can be enabled  
for one call at a time. That is, an agent cannot enable the monitor  
blocking feature for all subsequent calls. Furthermore, this feature works  
for outgoing calls only; the agent cannot block monitoring for an  
incoming call.  
Note the following blocking considerations for call monitoring  
Blocking can be invoked before dialing a call or during a call.  
The monitor blocking feature can be mapped to a button.  
After invoking monitor blocking for a call, monitoring is blocked for  
the duration of that call. If the call is disconnected (during transfer or a  
 
     
Remote Call Forward  
71  
call park, for example), blocking is disabled and the call can be  
monitored. If the call is reconnected (for a park timeout, for example),  
blocking is disabled and the call can be monitored.  
Blocking is effective only for calls that can be monitored. For example,  
invoking monitor blocking for a conference call has no effect on the  
call because conference calls cannot be monitored.  
To block call monitoring on an agent extension to make a private call:  
1 Pick up the handset.  
2 Press Feature + 429.  
The Display Panel shows the following prompt:  
Enter the phone number:  
Press # to complete!  
3 Enter the extension of the private call and press #.  
Alternatively you can combine steps 2 and 3 by using the following single  
command after picking up the handset:  
*429*<extension>  
For <extension>, you can either enter the private phone extension or  
press a speed dial button mapped to that extension.  
Remote Call  
Forward  
The Remote Call Forward feature allows you to configure the forwarding  
options of a phone from another phone in the network. This is useful if,  
for example, a person A is on vacation and all of person As calls must be  
forwarded to person B. This feature enables person B to configure Call  
Forward Universal on the source phone (person A). Note that person A  
can be at one site and person B can be at a different site.  
The VCX administrator must authorize use of the Remote Call Forward  
feature. For example, if the administrator authorizes you to change  
person As forwarding options, you can enter a feature code (468) and  
redirect person As calls to any other extension, including your own.  
When successfully configured, the remote (destination) phones LED (if  
available) will flash for all forwarded calls, and the LCD will also display a  
call forward message.  
 
     
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CHAPTER 5: STANDARD FEATURES  
To remotely enable a phone to forward calls to another extension:  
1 Pick up the handset.  
2 Press Feature + 468.  
The Display Panel prompts you to enter the remote phone number.  
3 Enter the extension of the phone whose calls you want to forward and  
press #.  
The Display Panel prompts you to enter the extension of the phone that  
will receive the forwarded calls.  
4 Enter the extension of the phone that will receive forwarded calls and  
press #.  
Alternatively, you can combine steps 2, 3, and 4 by entering the following  
command:  
*468*<source extension>*<destination extension>  
Remote call forwarding can be disabled either on the phone that set up  
remote call forwarding or on the extension whose calls you no longer  
want to remotely forward.  
For example, extension 1001 has used feature code 468 to specify that all  
of extension 1000s calls be forwarded to extension 1002. You can  
disable remote call forwarding on extension 1000 or 1001:  
On extension 1001:  
a Press Feature + 468.  
b Enter the extension whose calls you no longer want to remotely  
forward (in this case, 1000) and press #.  
The Display Panel shows the extension of the phone receiving the  
forwarded calls (in this case, 1002).  
c Delete the extension number by pressing Soft button 3, followed by  
Soft button 2, then press #.  
On extension 1000, press Feature + 465.  
Hunt Groups  
Your administrator can establish formal and informal call centers so that  
incoming calls can be directed to several telephones that have been  
associated into hunt groups.  
 
     
Hunt Groups  
73  
A call center is a general term that refers to any system that accepts  
incoming calls to a site, ensures that those calls are sent to the proper  
destination within the site, and manages database records on call activity  
and distribution. The call center can be used, for example, as a help desk,  
a reservations counter, an information hotline, or a customer service  
center.  
Incoming calls that arrive at your company can go either to:  
Your extension and the call coverage point you have set up (see  
A hunt group that follows the call coverage path assigned by an  
administrator for that group.  
A hunt group is a group of VCX phone extensions that are configured  
under a virtual extension. An incoming call to the virtual extension rings  
on the phone of one hunt group member. If that members telephone is  
in use, or if that member does not answer the call, the system “hunts”  
for another member of the group until the call is answered or is  
forwarded to the group call coverage point. For example, if there are no  
available members of the hunt group, the call might be forwarded to a  
group mailbox or to the receptionist.  
An administrator can configure a hunt group in which all members are  
fax machines. Incoming faxes are routed to an available fax machine.  
Depending on the type of hunt group configured, if no fax machine is  
available, pending faxes may be queued until a machine becomes  
available or they may be sent to the call coverage point.  
The method used to hunt for an available hunt group member is  
determined by an administrator-configured call coverage pattern for that  
group. Pattern types include linear, circular, and calling groups. These  
patterns are described in Hunt Group Types.  
If you are a member of a hunt group, your administrator should provide  
the following information:  
The type of hunt group to which you belong. The hunt group type  
determines the ringing pattern followed by incoming calls. See Hunt  
Your hunt group number. You need this number to log in to the hunt  
group. You must be logged in to receive calls directed to the hunt  
 
 
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CHAPTER 5: STANDARD FEATURES  
You can be a member of, and logged in to, multiple hunt groups,  
which may be of different hunt group types.  
As a hunt group member, you should also be aware of how hunt group  
calls work with other VCX phone features, such as call conferencing. See  
Hunt Group Types The type of hunt group to which you belong determines how incoming  
calls are allocated to group members. Your administrator can configure a  
linear hunt group, a circular hunt group, and a calling group.  
To illustrate the differences between hunt group types, assume the  
administrator has configured four members for each type: A, B, C, and D.  
Note that a member must be logged in to both the VCX system and the  
hunt group to receive a call.  
Linear Hunt Group — An incoming call always rings at the first  
member phone of the group, then, if the call is not answered, at the  
phone of the next member in the group list.  
For example, if A, B, C, and D are all available, an incoming call will  
always ring first at member As extension. If A does not answer, the  
call is routed to member Bs extension, and so on until the last  
member of the group is reached. If no member is available, the call is  
routed to the call coverage point immediately. When the total timeout  
value configured for the group is reached or the last hunt group  
member fails to answer (whichever happens first), the call is routed to  
the call coverage point (see the discussion of timeout values and call  
coverage points later in this section).  
Circular Hunt Group — An incoming call rings at the member phone  
following the member to whom the last call was routed. If the call is  
not answered, the call rings at the phone of the next member in the  
group list.  
For example, if A, B, C, and D are all available and member B received  
that last call, the next call will ring at member Cs extension. If C does  
not answer, the call is routed to member Ds extension, and so on until  
the total timeout value for the group is reached (see the discussion of  
timeout values later in this section).  
Calling Group — An incoming call simultaneously rings on all  
member phones that are logged in, even if a member is on another  
call.  
 
         
Hunt Groups  
75  
For example, if A, B, C, and D are all available, an incoming call will  
ring simultaneously at all four extensions until the total timeout value  
for the group is reached (see the discussion of timeout values later in  
this section).  
For each hunt group type, your administrator configures two timeout  
values:  
Device Timeout — Specifies how long the VCX call processor rings at  
one extension before moving to the next extension if there is no  
answer.  
Total Timeout — Specifies how long the VCX call processor attempts  
to make a connection within the hunt group before directing the call  
to the hunt groups default call coverage point. The administrator can  
configure the call coverage point to be:  
A voice mailbox  
Another hunt group  
An individual extension  
An Auto Attendant number  
An external phone number  
Ask your administrator for information on timeout values and your hunt  
groups default call coverage point.  
Table 5 summarizes how the three hunt group types route incoming calls.  
Table 5 Hunt Group Behavior  
Linear Hunt Group  
Result  
Circular Hunt Group  
Result  
Calling Group  
Result  
Condition  
No members  
Go to call coverage.  
Go to call coverage.  
Go to call coverage.  
Go to call coverage.  
All members logged out  
Wait for a member to log Go to call coverage.  
in or until total timeout  
reached.  
All members busy  
Go to call coverage.  
Wait for a member to  
become available or until for an available member  
Queue the call and wait  
total timeout reached.  
or until total timeout  
reached.  
 
 
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CHAPTER 5: STANDARD FEATURES  
Table 5 Hunt Group Behavior (continued)  
Linear Hunt Group  
Result  
Circular Hunt Group  
Result  
Calling Group  
Result  
Condition  
All members available  
Route call to first member Route call to the member Ring all member phones.  
in the list.  
following the member to  
whom the last call was  
routed.  
Total timeout reached  
Go to call coverage.  
Go to call coverage.  
Go to call coverage.  
Hunt Group calls routed to a call coverage point always go to the point  
configured for the Hunt Group, not to the point configured for (or by) the  
Hunt Group member (that is, the member’s personal call coverage point).  
If the member has Do Not Disturb enabled, personal (non-Hunt Group)  
calls go to the call coverage point. However, Hunt Group calls always ring  
on a member’s phone, regardless of the Do Not Disturb setting.  
If your telephone is part of a bridged extension, see Hunt Groups and  
Bridged Line Calls for additional information.  
Logging In to a Hunt When your administrator gives you your hunt group membership  
Group information, you can log in to your hunt group (or groups if you have  
been assigned membership in multiple groups). You must be logged in to  
a hunt group to receive calls for that group.  
You must be logged in to your VCX system account before you can log in  
to a hunt group. If you are not logged in to the VCX system, which  
requires password authentication, you cannot log in to a hunt group. See  
the overview section for your phone in this guide.  
To log in to a hunt group:  
1 Select Features.  
2 Scroll to Hunt Group Login Enabled.  
3 Press Select.  
4 Enter the group number.  
5 Enter the group password and press #.  
To log out of a hunt group, repeat the steps used to log in.  
 
   
Hunt Groups  
77  
Hunt Group This section describes how participation in a hunt group interacts with  
Interaction With other VCX phone features. Note the following considerations:  
Other Features  
A hunt group call can be added to a conference. The member  
receiving the call can conference with another extension or with  
another hunt group. Both announced and unannounced conferences  
are supported (see Setting up a Conference Call).  
A hunt group call can be put on hold and taken off hold without  
losing the caller.  
If a hunt group member puts a call on hold, that member can  
receive other calls.  
A hunt group caller on hold will hear hunt group Music On Hold.  
A hunt group call can be parked and then picked up by any user on  
the same site.  
If the VCX phone has Hands Free enabled, an incoming call to a hunt  
group will not be picked up automatically.  
A hunt group members personal phone settings (for example, Call  
Forward, Call Coverage point, and Do Not Disturb) are not invoked on  
Hunt Group calls  
An external call to a private user (someone not in the hunt group) can  
be transferred to a hunt group.  
Both attended and unattended call transfers are allowed for calls to a  
hunt group or from a hunt group.  
After reaching an Auto Attendant, a caller can enter a hunt group  
extension and be transferred to a Hunt Group.  
Internal and external callers that are forwarded to voice mail can leave  
a message and navigate through the voice mail options.  
If a hunt group call is routed to a voice mailbox or Auto Attendant call  
coverage point but the routing fails (for example, because no ports are  
available), the call is requeued for the hunt group.  
Each time a call is put back in a hunt group queue, it is treated like a  
new call.  
If you are a member of one or more hunt groups, the phone message  
button acts as a MWI for the hunt group voice mailbox even if you are  
not logged in to the hunt group. Pressing the message button displays  
a menu which shows number of new messages in each mailbox,  
including your personal mailbox. You can use the arrow navigation  
 
   
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CHAPTER 5: STANDARD FEATURES  
keys to locate a voice mailbox. Press the message button to access the  
selected mailbox.  
Viewing Hunt Group You can use the Telephone User Interface to view the hunt groups you  
Membership and belong to and your current login status for each group.  
Status  
To view hunt group information enter the following feature code:  
Feature + 972  
The Display Panel on the phone displays the hunt groups you belong to  
and your current status.  
Use the up and down scroll buttons to navigate through the hunt group  
list. The first line displays the name and number of the hunt group. The  
second line displays your current status.  
Press Change soft button below the Display Panel to change your  
current login status.  
Press Exit soft button below the Display Panel to exit from the hunt  
group display.  
When you change your login status, the Display Panel shows HuntGroup  
Login Enabled. If you are logged into multiple phones using the same  
phone number, this message appears on all phone displays. While this  
message appears in the Display Panel, press Feature + 972 to display the  
hunt group list.  
You can also use the VCX User Interface to view the hunt groups you  
belong to and your current login status for each group.  
 
     
USING THE VCX USER INTERFACE  
6
This chapter describes how to access the VCX User Interface application.  
It also provides a description of the options available to manage your user  
account and VCX telephone from this web-based application. Features  
that require configuration through the application and, subsequently, on  
the telephone itself are described in more detail.  
Your administrator determines whether the features in this chapter are  
available for your telephone or for the entire system. Some of these  
features may not be available to you.  
This chapter includes the following topics:  
 
     
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CHAPTER 6: USING THE VCX USER INTERFACE  
Accessing the VCX  
User Interface  
You can use the VCX User Interface to access and manage advanced VCX  
telephone features, change your web login password, and modify your  
personal account information.  
The VCX User Interface is a web-based application. Before you begin,  
obtain the following information from your system administrator:  
Web login username  
Web login password  
Web address (URL) for the VCX User Interface  
Your browser must have cookies and Java script support enabled to start  
a VCX User Interface provisioning session.  
To log in to the VCX User Interface:  
1 In your web browsers address bar, enter the VCX User Interface web  
address and press Enter.  
2 On the 3Com VCX V7000 Networked Telephony Solution window,  
click User Interface. The Login dialog box appears.  
3 In the Username field, type your web login name.  
4 In the Password field, type your web login password.  
To clear the username and password fields, click Reset.  
5 Click Submit.  
The VCX User Interface displays the Welcome window.  
VCX User Interface  
Overview  
The Welcome window illustrates the general structure of the VCX V User  
Interface.  
The left column displays four options:  
Welcome  
My Extensions  
Calling Features  
Log Out  
 
         
VCX User Interface Overview  
81  
Each option (except Log Out) is associated with a set of tabbed pages  
shown on the right side of the window. When you select an option, the  
set of tabbed pages changes. Click on a tab to display its contents.  
Each tabbed page includes a text box that describes the purpose of the  
page. Each text box also includes a Help button. If you need more  
information on a page, click Help to launch the VCX User Interface  
online Help system.  
The following list provides a brief description of the features you can  
manage on each tabbed page. For detailed information, refer to the  
online Help. Note that some features must be enabled on the phone after  
configuration in the VCX User Interface. These features are noted in the  
list.  
Welcome  
Welcome — Provides an initial welcoming page that can include  
current system information, such as mailbox capacity, and the  
number of new and saved messages.  
My Information — Displays name and address information that  
you can modify as necessary. Also enables you to change the size  
of the font used in your telephones Display Panel.  
Web Login — Allows you to change the password you use to  
access the VCX User Interface.  
Directory — Allows you to search a directory of other system  
users to find name and extension information. The directory can be  
either local (users whose phones are connected to the same VCX  
call processor) or global (all the users in a multi-site enterprise that  
includes regional, branch, and local offices). Search criteria can  
include first name, last name, extension, or location. If you do not  
enter search criteria, all users are displayed.  
My Extensions  
Call History — Allows you to view the call history for your phone,  
for example, the calling and called parties, and call duration.  
Ring Patterns — Enables you to set distinctive ringing tones to  
identify the source (inside, outside, or private) of incoming calls.  
Inside calls are calls that originate from within the VCX network.  
Outside calls are calls that originate from outside the VCX network.  
Private calls are anonymous calls or calls with caller ID blocked.  
 
       
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CHAPTER 6: USING THE VCX USER INTERFACE  
Bridge Permissions — Enables you set up your extension so that  
up to four other users have permission to transfer their calls to your  
phone. After configuring bridge permissions through the VCX User  
Interface, see Enabling Bridged Extensions for additional  
information. This feature is not supported on Basic (2101 and  
3101) phones.  
Bridged Phones — Displays up to four extensions that are  
bridged to your phone. After configuring mappings through the  
VCX User Interface, see Enabling Bridged Extensions for additional  
information. This feature is not supported on Basic (2101 and  
3101) phones.  
You should not bridge an extension to a Basic phone (Models 2101 or  
3101) because these phones have no programmable access buttons.  
Therefore, these phones have no way of distinguishing a call to its  
extension and a bridged call.  
Button Mappings — Displays the default function associated  
with each programmable button on your telephone. If permitted  
by your administrator, you can assign a new function to a button  
or assign a new value to a button function. For example, you could  
reprogram a button to add another personal speed dial, or you  
could change the number dialed for an existing speed dial button.  
Interface for more information.  
Registrations — Lists all phones on which you are currently  
logged in.  
Passwords — Enables you to set the login password for your  
phone extension. This password is also used for mailbox access and  
must be synchronized with IP Messaging (see the VCX User  
Interface online help).  
Date/Time — If you log in to a phone in another time zone, you  
can use this option to update the VCX system with your current  
time zone information. Also allows you to change the date/time  
format, which is initially set by your administrator.  
Calling Features  
Personal Speed Dials — Allows you to set up personal speed dial  
codes for up to 9 phone numbers.  
System Speed Dials — Allows you to view the system-wide speed  
dial numbers configured on your system by your administrator. You  
 
     
Enabling Call Forwarding  
83  
cannot add, modify, or delete a system speed dial number.  
However, you can export the list to a Microsoft Excel spreadsheet.  
You can also map a system speed dial number to a button on your  
Call Forwarding —Allows you to control how the VCX system  
handles your calls when you do not answer a call, your extension is  
busy, or your calls are forwarded to another extension. See  
Enabling Call Forwarding for additional information.  
Call Coverage — Allows you to set your default call coverage  
point. The configured call coverage point determines the  
destination of a call that is either not answered in time, or cannot  
be answered because the destination is busy or unreachable  
(logged out, or disconnected from the network). The default  
destination for unanswered calls is voice mail. See Configuring a  
Selective Ringing — Enables you to set distinctive ringing tones  
to identify individual callers.  
Privacy — Allows you to control whether the VCX system sends  
your Caller ID when you make a call. See Controlling Caller ID.  
Call Restrictions — Allows you to block incoming and outgoing  
calls that match specified patterns.  
Group Features  
Hunt Groups — Allows you to view the hunt groups you belong  
to and your current login status for each group. See Hunt Groups.  
Page Groups — Allows you to view the page groups configured  
on your system. When you dial the group page extension, speakers  
are activated on the telephones that are members of the group. As  
you speak into your handset, your voice is broadcast on the  
activated speakers. See Paging.  
Call Pickup Groups — Allows you to view the call pickup groups  
you belong to and the other members of these call pickup groups.  
See Call Pickup.  
Log Out — Ends your VCX User Interface session. See Logging Out.  
Enabling Call  
Forwarding  
This section describes how to enable and use call forwarding features set  
up through the VCX User Interface.  
 
       
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CHAPTER 6: USING THE VCX USER INTERFACE  
You can also configure and enable call forwarding through your phones  
Telephone User Interface (TUI). See Call Forwarding.  
You can use the VCX User Interface to set:  
How long (in seconds) your telephone rings before the system  
forwards unanswered calls  
Where you want your call to be forwarded  
The condition (or conditions) that result in the system forwarding a  
call:  
Ring No Answer — Redirect incoming calls to another destination  
when your phone rings for a configured time period (the default is  
20 seconds).  
Busy Line —Redirect incoming calls to another destination when  
your phone is busy. If you have multiple lines, busy means that all  
lines are in use.  
All Calls — Redirect incoming calls to another destination  
unconditionally. Use this feature when you plan to be away from  
your phone for an extended period of time. Also referred to as Call  
Forward Universal.  
Fall Back — Return forwarded calls to your call coverage point if  
the forwarding destination does not answer. When you enable this  
Call Forward, Fall Back to Coverage feature, a forwarded call that is  
not answered at the forwarding destination falls back to your  
extension's coverage. This call coverage point must be either voice  
mail or Auto Attendant (the call cannot fall back to another  
extension or to no coverage; see Configuring a Call Coverage  
Point).  
For example, a call to extension A gets forwarded to extension B if  
extension A is busy. Extension A has also enabled the Fall Back  
option. Extension A receives a call that gets forwarded to extension  
B. However, extension B is also busy. Instead of sending the call to  
extension B's coverage point or call forwarding destination, VCX  
returns the call to extension A's voice mail or Auto Attendant.  
You can configure the Call Forward, Fall Back to Coverage feature  
through the VCX User Interface only. This feature cannot be configured  
through the Telephone User Interface.  
 
       
Configuring a Call Coverage Point  
85  
To set up call forwarding, log in to the VCX User Interface, select the  
Calling Features option, then access the Call Forwarding tabbed page.  
Enable the appropriate forwarding conditions and click Save.  
If you configure and enable any call forwarding option through the VCX  
User Interface, the option becomes effective the next time your phone  
registers with the VCX call processor (ask you administrator about  
registration intervals).  
Your administrator may prevent you from configuring Call Forward All,  
Call Forward Ring No Answer, or Call Forward Busy to an external (outside  
the enterprise) number. See your administrator for information.  
Configuring a Call  
Coverage Point  
A call coverage point determines how the VCX system treats an  
unanswered call. A call is considered unanswered for the following  
reasons:  
The call rings and is not answered before the call coverage ring  
timeout value is reached. The default timeout value is 20 seconds.  
Note that Call Forward settings take precedence over Call Coverage  
Point settings. Furthermore, the Call Forward - Ring No Answer  
feature also has a ring timeout value. The default timeout value for  
this feature is also 20 seconds. The Ring No Answer timeout value has  
priority over the call coverage timeout value. If the Ring No Answer  
timeout value is greater than the coverage timeout value, the  
coverage timer is ignored so the call can be forwarded to the Call  
Forward destination.  
The call cannot be answered because the destination is busy or  
unreachable (logged out or disconnected from the network).  
The default call coverage point is voice mail. However, your administrator  
can specify a different default for all subscribers, or you can set your own  
call coverage point. There are four possible call coverage points:  
Voice mail (the default)  
The Auto Attendant  
A telephone number (internal or external)  
No coverage  
 
     
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CHAPTER 6: USING THE VCX USER INTERFACE  
If the no coverage option is selected and a call is not answered, the  
caller will hear a busy tone or an error message depending on the  
reason for the unanswered call.  
If you enable Do Not Disturb on your phone, calls will automatically go to  
the call coverage point, which may or may not be voice mail.  
The call coverage point must be set through the VCX User Interface (or  
the Administrator Interface). It cannot be set through the Telephone User  
Interface.  
Assigning Access  
Button Functions  
Using the VCX User  
Interface  
This section describes how to use the VCX User Interface to view, and  
possibly modify, the VCX features associated with the Access buttons on  
your telephone.  
When a VCX system is configured, your administrator assigns (maps)  
default functions for the Access buttons on your telephone. Mapping a  
function to a button allows one-touch access to that function. Speed  
dialing is one example of a one-touch function.  
Your administrator may allow you to reprogram a buttons function (for  
example, create more personal speed dial buttons).  
To view the functions currently mapped to buttons on your phone:  
1 Log in to the VCX User Interface, select the My Extensions option, then  
access the Button Mappings tabbed page.  
2 Choose your telephone model (for example, the Model 3103  
Managersphone) and click Select.  
CAUTION: The VCX User Interface cannot determine your telephone  
model. You must select the correct model from the drop down list.  
The VCX User Interface displays a graphic of the selected phone model  
and shows the function mapped to each button. If a function name  
appears dimmed (light gray text), your administrator has locked that  
function-button mapping and you cannot remap it. See the online help  
for more information.  
Enabling Bridged  
Extensions  
This section describes how to enable and use bridged extensions set up  
through the VCX User Interface.  
 
         
Enabling Bridged Extensions  
87  
The VCX system allows you to set up your extension so that other users  
can receive your calls at their phones. Through the VCX User Interface,  
you can grant permission to up to four other users to receive calls  
intended for your extension; that is, you are “bridging” your extension to  
their phones.  
The bridged phone is sometimes referred to as the primary phone. The  
phone receiving bridged calls is sometimes referred to as the secondary  
phone.  
A bridged extension is typically used by an administrative assistant (the  
secondary phone) to accept calls for one or more managers (primary  
phones). Or one manager (primary phone) may be monitored by multiple  
assistants (secondary phones). The primary phone and the secondary  
phone (or phones) can be located at different sites.  
Bridging an extension requires three steps:  
1 On the phone whose extension you want to bridge (for example,  
extension 1000):  
a Log in to the VCX User Interface, select the My Extensions option,  
then access the Bridge Permissions tabbed page.  
b Specify the extension (for example, extension 1001) that you want to  
receive a bridged call and click Add.  
The bridged phone can identify up to four phone numbers to bridge  
with, but the number of extensions it can actually bridge is determined by  
the maximum number of contacts that the system administrator has set  
up for the phone, which may be fewer than four.  
2 On the phone that will receive a bridged call (in this example, extension  
1001):  
a Log in to the VCX User Interface, select the My Extensions option,  
then access the Button Mappings tabbed page.  
b Map the bridged extension (in this example, extension 1000) in the  
Bridged Extension 1/2 box and click Save.  
You should not bridge an extension to a Basic phone (Models 2101 or  
3101) because these phones have no programmable buttons. Therefore,  
a Basic phone has no way of distinguishing a call to its extension and a  
bridged call.  
 
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CHAPTER 6: USING THE VCX USER INTERFACE  
3 For the bridged line settings to take effect, the phone must retrieve the  
new settings from the VCX server. By default, phones check the VCX  
server for new information every 60 minutes (the phone registration  
interval). To retrieve bridged line settings, you can use one of the  
following options:  
Wait for the phone registration interval to expire (60 minutes or  
less, depending on when the last registration occurred).  
Log off and then log on to the phone.  
In this example, an incoming call to extension 1000 will also ring on  
extension 1001.  
The primary phone user can make calls on a bridged line. The secondary  
phone user can answer calls that are made to the primary phones  
extension. Both users can use VCX features to manage bridged calls. For  
example, bridged calls can be transferred, put on hold, or forwarded to  
voice mail. However, because multiple phones are involved, you should  
note the considerations discussed in Bridged Line Interaction with Other  
Both primary and secondary users can be logged in to multiple phones.  
For example, an administrative assistant (secondary user) can be logged in  
to four phones and monitor a manager from any phone as long as all the  
secondary phones are configured with the same extension. Or, a manager  
may be logged in to multiple phones and monitored by an assistant  
logged in to one or more phones. In any case, the total number of logged  
in primary and secondary phones cannot exceed five.  
For the current release, the primary and secondary phone (or phones)  
must be located on the same site.  
Your administrator can also set up bridged extensions. In this case, fields  
on your Bridge Permissions and the Button Mappings tabbed pages  
have preassigned values.  
Bridged Line Calls to a bridged extension can be managed by a primary user or a  
Interaction with secondary user, like non-bridged calls. For example, bridged calls can be  
Other Features parked, put on hold, transferred, or conferenced.  
A call to a bridged extension can be affected by call coverage points, call  
forwarding settings, and Do Not Disturb settings on the primary and  
secondary phones.  
 
 
Enabling Bridged Extensions  
89  
Calls to a bridged extension that are not answered always follow the call  
coverage point configured for the primary phone, or, if call forwarding is  
enabled, the appropriate call forward setting for the primary phone.  
Topics in this section describe how bridged calls are handled when certain  
VCX features are invoked by the primary phone user, the secondary  
phone user, or both users.  
Do Not Disturb and Bridged Line Calls  
If the primary phone enables Do Not Disturb and a call rings on a  
secondary phone, there is no call indication on the primary phone—the  
phone does not ring. Once the call is answered or put on hold, the  
primary phones handset icon in the Display Panel show on hold.  
If the primary phone enables Do Not Disturb, a call goes directly to the  
primary phones call coverage point if:  
All secondary phones have enabled Do Not Disturb  
No secondary phone is available  
If the primary phone enables Do Not Disturb and no secondary phone  
answers the call, the call goes to the primary phones Call Forward  
destination when the Call Forward - Ring No Answer ring timeout  
value is reached.  
If a secondary phone enables Do Not Disturb and other secondary  
phones are available (or the primary phone is available), the call rings  
on one of the other phones.  
If a secondary phone enables Do Not Disturb and no other secondary  
phones are available, the call rings on the primary and there is no  
indication of the call on the secondary phone.  
If the primary does not answer, the call goes to the primary phones  
Call Forward destination when the Call Forward - Ring No Answer  
ring timeout value is reached.  
If the primary does answer or put on hold, the secondary phone  
does indicate call status.  
If neither the primary phone or the secondary phones have Do Not  
Disturb enabled, a call rings on both phones.  
If the primary phone user presses the DND button while the call is  
ringing, it stops ringing but continues to ring on the secondary. If the  
secondary does not answer, the call goes to the primary phones Call  
 
   
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CHAPTER 6: USING THE VCX USER INTERFACE  
Forward destination when the Call Forward - Ring No Answer ring  
timeout value is reached.  
If the secondary phone user presses the DND button while the call is  
ringing, it stops ringing but continues to ring on the primary. If the  
primary phone does not answer, the call goes to the primary phones  
Call Forward destination when the Call Forward - Ring No Answer ring  
timeout value is reached.  
If the primary and secondary phone users both press the DND buttons  
while the call is ringing, it stops ringing on both phones. The call goes  
to the primary phones Call Forward - Busy destination.  
If the primary phone enables Do Not Disturb, a call rings on a secondary  
phone. If the primary phone user disables Do Not Disturb while the call is  
ringing, the call does not start ringing on the primary. Do Not Disturb is  
enabled only for subsequent calls. This is also true for a secondary phone  
user who toggles the Do Not Disturb setting while a call is ringing.  
If the primary phone enables Do Not Disturb and a call comes in from a  
hunt group, the Do Not Disturb setting is ignored and the call rings on  
the primary. If a secondary phone enables Do Not Disturb and a call  
comes in from a hunt group to the primary phone, the call does not ring  
on the secondary phone.  
Hands Free and Bridged Line Calls  
Enabling the Hands Free feature has the following effect on bridged calls:  
If the primary phone has Hands Free enabled, a call rings briefly on the  
secondary phone before it is automatically answered by the primary  
phone.  
If the secondary phone has Hands Free enabled, only calls made to the  
secondary's phone extension are answered Hands Free. Calls to  
primary phone are not answered Hands Free on the secondary phone;  
they appear as normal bridge calls.  
Call Forward, Forward to Voice Mail, and Bridged Line Calls  
Enabling Call Forwarding and Forward to Voice Mail (or enabling both  
features) has the following effect on bridged calls:  
If the primary phone enables Forward to Voice Mail, calls ring once on  
the primary and secondary phones, and then go to voicemail.  
 
       
Enabling Bridged Extensions  
91  
If the primary phone enables Call Forward Universal, calls to the  
primary go to the Call Forward Universal destination immediately and  
do not ring on the primary or secondary phones.  
If a secondary phone enables Forward to Voice Mail or Call Forwarding  
to another extension, these settings affect only calls to the secondary  
phone extension. A bridged call rings on both the primary phone and  
secondary phone.  
If a call is ringing on the primary phone and the secondary phone, and  
the primary phone user presses the Forward to Voicemail button, the  
call is forwarded to primary phones voice mailbox and the secondary  
phone stops ringing.  
If a call is ringing on the primary phone and the secondary phone, and  
the secondary phone user presses the Forward to Voicemail button,  
call will continue ringing on both phones.  
Call Transfer, Call Conferencing, and Bridged Line Calls  
Bridged calls can be transferred by either the primary phone or the  
secondary phone. The primary phone user and secondary phone user can  
also set up a conference with a bridged call.  
If the primary phone is on a bridged call and presses the Transfer button,  
the primary phone user hears a dial tone. The user can then enter a  
telephone number to start attended or unattended call transfer. While  
the primary phone user enters the phone number, the calling party is put  
on hold. However, the light for BSA line on the secondary phone remains  
on (does not blink as it would for a non-bridged call on hold).  
While on a bridged call, the primary phone user can also press a free SA  
line to transfer the call from a BSA line to a SA line. Or, a call connected  
on a SA line can be transferred from the SA line to its BSA line. A  
secondary phone user, however, can only transfer a call from an SA line to  
BSA line but cannot transfer a bridged call to an SA line.  
Both primary and secondary phones can set up a 3-way conference call  
on a bridged line.  
Call Park and Bridged Line Calls  
Either the primary phone user or the secondary phone user can park a  
call.  
 
       
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CHAPTER 6: USING THE VCX USER INTERFACE  
When either a primary or secondary phone user parks a call and the call  
park timeout value is reached (the default is 5 minutes), the parked call  
rings back only on the phone that parked the call. For example, if a  
primary phone user parks a bridged call to a Call Park extension and no  
one picks up the parked call, after 5 minutes the parked call rings back  
only on the primary phone that parked the call. The call does not ring  
back on a secondary phone or on any other primary login instance. When  
the primary phone answers the call,the status light on primary phone  
lights but the status lights on the bridged phones do not light.  
If all lines are in use, a parked call that rings back is forwarded according  
to the enabled Call Forwarding setting for that phone. If Do Not Disturb is  
enabled, the parked call is forwarded to the call coverage point  
configured for that phone.  
Call Pickup and Bridged Line Calls  
Call Pickup (both Directed and Group) allows a user to answer a call that  
is ringing on another telephone.  
For bridged calls, you enter the Call Pickup feature code (455 for  
Directed; 456 for Group) followed by the group security code and the  
extension of a primary phone. The call stops ringing on all primary and  
secondary phones when the call is picked up. You cannot enter the  
extension of a secondary phone. Doing so returns an error, and the call  
keeps ringing on all primary and secondary phones.  
Attendant Console and Bridged Line Calls  
The VCX administrator can map primary phone numbers and secondary  
phone numbers to buttons on a VCX 3105 Attendant Console. In this  
case, status lights on the Attendant Console show that the bridged line is  
in use for primary and secondary phones.  
Hunt Groups and Bridged Line Calls  
A primary or a secondary phone can belong to a hunt group.  
If a primary phone is a member of a hunt group, a call coming to the  
hunt group rings on an SA line on the primary phone. A secondary phone  
cannot receive a hunt group call directed to a primary phone.  
Message Waiting Indication and Bridged Line Calls  
A secondary phone displays the Message Waiting Indication (MWI) of the  
primary phone (or phones).  
 
           
Personal Speed Dial Access Buttons  
93  
Pressing the MSG button lists the mailboxes. You can press Up and Down  
arrow keys to select a mailbox, then press the MSG button again to  
connect to that mailbox.  
Personal Speed Dial  
Access Buttons  
The VCX User Interface allows you to set up personal speed dial access  
buttons using two method; by assigning the Personal Speed Dial  
feature to an access button and by assigning the Call feature to an access  
button.  
Using the Personal Speed Dial feature provides up to five personal speed  
dial numbers that you can assign. Using the Call feature provides an  
additional three personal speed dial numbers you can assign.  
Logging Out  
To log out of the VCX User Interface, follow these steps:  
1 From any screen, click the Log Out button just above the copyright  
notice.  
The Login screen appears.  
2 Close your web browser.  
 
     
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CHAPTER 6: USING THE VCX USER INTERFACE  
 
VCX ATTENDANT CONSOLES —  
MODEL 3105 AND  
COMPLEMENT ATTENDANT  
7
The VCX Attendant Console (Model 3105) and the VCX Complement  
Attendant Software (CAS) application enable a receptionist to handle  
high call volumes efficiently. Although receptionists are the primary users  
of the Attendant Console and the CAS, the two can also be used by busy  
sales representatives and others who receive a high volume of telephone  
calls or who make frequent calls to the same telephone numbers.  
This chapter includes the following topics:  
VCX Attendant Console — A device that works along with VCX  
telephones to increase call handling capability. In many offices, the  
Attendant Console is used by a receptionist or switchboard operator,  
who is referred to in this guide as “the receptionist.”  
Complement Attendant Software (CAS) — A software application,  
installed by an administrator, that allows a receptionist to answer and  
route calls using a personal computer.  
The Attendant Console and VCX Complement Attendant Software  
application can be used at the same time. However:  
When incoming calls appear on the Attendant Console, you must  
handle them using the buttons of the console.  
When calls appear on the CAS computer screen, you must handle  
them using the mouse and the CAS software features.  
 
     
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CHAPTER 7: VCX ATTENDANT CONSOLES — MODEL 3105 AND COMPLEMENT ATTENDANT  
VCX Attendant  
Console  
The VCX 3105 Attendant Console has 50 Access buttons and 4  
preprogrammed Feature buttons. In effect, the Attendant Console is an  
extension of the VCX Business Telephone or VCX Basic Telephone with  
which it is associated.  
Figure 4 illustrates the buttons and controls on the VCX 3105 Attendant  
Console.  
Access Buttons The 50 Access buttons on an VCX 3105 Attendant Console can each  
have two sets of assignments: 1 through 50, and 51 through 100. To  
toggle between the two sets of assignments, press the Shift button.  
Your administrator can assign features to each Access button. Possible  
features include:  
Status of internal telephone extensions (busy, available)  
In the current release, when you assign a phone extension to an  
Attendant Console button, the button assignment does not become  
effective until either the Attendant Console is rebooted or the phone  
registration interval elapses. The default registration interval is one hour  
(3600 seconds).  
Status of external telephone lines  
Speed dials for user extensions:  
Feature Buttons The four Feature buttons are programmed for four of the five most  
common features needed by a receptionist: Call Transfer, Call Hold,  
Conference, Call Park, or Attendant Serial Call. The Shift button does not  
affect the operation of the Feature buttons. Your administrator  
configures the feature assigned to a particular Feature button using the  
VCX User Interface, Central Management Console. The feature-to-button  
mappings described in the list following Figure 4 are the defaults and  
may not correspond to your configuration.  
Your administrator also maps telephone extensions to Access buttons  
using the VCX Administrator web interface.  
Figure 4 and the text that follows it describe the features on the VCX  
3105 Attendant Console.  
 
       
VCX Attendant Console  
97  
Figure 4 VCX 3105 Attendant Console  
6
5
7
1
2
3
4
8
1 Transfer button — Enables you to send a call to another telephone. See  
2 Hold button — Places a caller on hold. See Putting a Call on Hold.  
3 Conference button — Allows you to set up a three-way conference call.  
4 Call Park button — Places a call in a “holding pattern” so that it can be  
retrieved from any other telephone on the system. See Call Park.  
Attendant Serial Call button — Enables you to send a call to another  
telephone like Transfer, but the call rings back to you when the  
destination hangs up. You can perform another transfer or other action.  
Not mapped to a button by default, your administrator can map  
Attendant Serial Call to any of the four buttons. See Serial Transfer.  
5 Labels — You can print labels for your Attendant Console using the  
LabelMaker utility, which is available through the 3Com web site. See  
6 Label cover tabs — Allow you to unsnap the plastic cover to insert  
labels.  
 
   
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CHAPTER 7: VCX ATTENDANT CONSOLES — MODEL 3105 AND COMPLEMENT ATTENDANT  
7 Access buttons — If your administrator has mapped an extension to an  
Access button, a light next to the button indicates whether the line is  
available or in use, or whether an assigned feature is enabled. See  
Your administrator uses the VCX Administrator web interface to map  
telephone extensions to Access buttons numbers. The interface numbers  
each button. For example, the administrator may say that extension 4001  
is assigned to button 1, extension 4002 is assigned to button 2, and so  
on. On the Attendant Console, the buttons are numbered from top to  
bottom, starting in the top left corner. (However, no number physically  
appears next to a button.)  
The first five buttons from the top in the left column correspond to  
Access buttons 1 through 5. (The bottom four buttons are always  
the Feature buttons.)  
The second column of nine buttons correspond to Access buttons  
6 through 14.  
The third column of nine buttons correspond to Access buttons 15  
through 23.  
The fourth column of nine buttons correspond to Access buttons  
24 through 32.  
The fifth column of nine buttons correspond to Access buttons 33  
through 41.  
The sixth column of nine buttons correspond to Access buttons 42  
through 50.  
8 Shift button — Enables you to toggle between the two sets of Access  
button assignments on the Console. Press the Shift button to switch  
between assignments 1 through 50 and assignments 51 through 100.  
The Shift button LED is lighted when you have buttons 51 through 100  
selected.  
Printing Labels To create, print, and save labels for your Attendant Console (or any VCX  
telephone):  
1 Access the 3Com web site, http://www.3com.com.  
2 Click Support & Downloads and select Downloads & Drivers from the  
drop-down list box.  
Your browser displays the Downloads page.  
3 On the Downloads page, select the following options:  
 
     
VCX Attendant Console  
99  
a In the Criteria-base Search section, in the Type of File list box, select  
Documentation.  
b In the Product Category list box, select Convergence/IP Telephony.  
c In the Filename text box, enter labels.exe.  
d In the Operating System list box, select All.  
e Click Search.  
4 When the search results page is displayed, locate the labels.exe file for  
3Com VCX V7000 IP Telephony Solution, and download it to your  
system. (Do not download any of the labels.exe files for the NBX  
product.)  
5 Locate labels.exe on your system and double-click the file icon to start the  
LabelMaker program.  
6 Find the page in the LabelMaker that has labels for your attendant  
console.  
7 Edit the label template by clicking any of the label text boxes to highlight  
the existing text, and then typing new text.  
8 Press Tab to move to the next text field in the label.  
9 Click the Print button at the top of the LabelMaker screen to open the  
Print dialog. Specify which page you want to print. Typically, the default is  
to print all pages.  
10 Click Print.  
11 Cut out the labels and put them in the label holders of your attendant  
console.  
12 To save the edited LabelMaker, click the Save button at the top of the  
LabelMaker screen. Or you can click File > Save As to save the  
LabelMaker to a new location.  
To reuse your saved LabelMaker, run the file that you saved to your  
computer. If you download the LabelMaker from the 3Com web site, you  
always get the default version. If you save the default version to the same  
place you saved an earlier edited version, you overwrite the earlier  
version.  
Attendant Console An Access button that is set up for incoming and outgoing calls is called a  
Status Lights System Appearance button. The light beside each System Appearance  
button indicates its status. See Table 6.  
 
 
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CHAPTER 7: VCX ATTENDANT CONSOLES — MODEL 3105 AND COMPLEMENT ATTENDANT  
Table 6 Status Indicator Lights for System Appearance Buttons  
If the light is  
Off  
The line is  
Available for use  
In use  
Steady  
Blinking  
Do Not Disturb is enabled  
Dialing an emergency call  
Blinking quickly  
Complement  
Attendant  
Software  
The Complement Attendant Software (CAS) application is an optional  
VCX component, which requires a license. On your personal computer,  
the Complement Attendant Software displays your telephone directory in  
a series of tabs. Each tab sorts the directory by a different type of  
information, for example, by last name, by department, or by extension.  
Figure 5 shows the Complement Attendant Software main window.  
Figure 5 Complement Attendant Software Main Window  
 
       
Complement Attendant Software  
101  
The main window includes three areas:  
The Call List appears on the top part of the window and displays  
currently active calls. See Table 7.  
The Command Buttons appear below the Call List and perform  
operations on a selected call. See Table 8.  
The Directory List appears on the bottom of the window and lists  
phone extensions and users in the system directory. See Table 7.  
The Call List and Command Buttons are separated from the Directory List  
by a horizontal bar that allows you to resize the lists. This is very useful if  
you want to display more of the Call List and less of the Directory List.  
To resize the lists, move the mouse pointer over the horizontal bar. The  
pointer changes to a double-ended arrow. Press the left mouse button  
and drag the bar up or down the screen.  
When you answer a call using the Complement Attendant Software, you  
can select a user from the directory and transfer the call to that user.  
Table 7 describes the main elements of the Call List and Directory List  
areas.  
Table 7 Elements of the Complement Attendant Software Screens  
Field  
Purpose  
Call List  
Displays Caller ID information (name and extension number),  
the status of a call, and the duration of the call. The number of  
calls displayed depends on the number of access lines that you  
have specified in your general settings.  
Find/Phone# Display Provides the extension number and name of the person  
selected in the directory.  
Clear Button  
Cancels previous criteria.  
 
   
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CHAPTER 7: VCX ATTENDANT CONSOLES — MODEL 3105 AND COMPLEMENT ATTENDANT  
Table 7 Elements of the Complement Attendant Software Screens (continued)  
Field Purpose  
Main Directory tab Displays all the entries in the Directory List.1  
Extension Status — Sorts the data in the directory by extension  
status.  
Extension — Sorts the data in the directory by listing the  
extension numbers in ascending order.  
First Name — Sorts the list of users in alphabetical order by  
first name.  
Last Name — Sorts the list of users in alphabetical order by last  
name.  
Department — Sorts the directory by the user department.  
Notes — Sorts the directory by note entries.  
Hidden List tab  
Quick List tab  
Hides entries in the VCX directory that you do not want to  
appear on other tabs, such as conference room phones.  
Provides access to frequently used entries in the directory.  
1 If your VCX system includes multiple sites (for example, regional and branch offices), each with  
one or more VCX call processors, CAS can display a global directory of all the users in your  
organization. Note that this option must be configured by your administrator. By default, CAS  
displays the local user directory.  
The Complement Attendant Software provides a Line Monitoring feature  
similar to the Busy Lamp Field (BLF) feature available on the VCX  
Attendant Console. Line Monitoring allows you to monitor the busy  
status of other phones. This feature is very useful for determining if  
someone is on the phone prior to transferring a call to that person.  
Table 8 describes Command Buttons, and the keyboard shortcuts to  
functions on the Action menu. Note that Figure 5 does not show all the  
possible buttons because there are no active calls.  
Table 8 Complement Attendant Software Buttons and Keyboard Shortcuts  
Keyboard  
Shortcut  
Button  
Purpose  
Answer/Release  
Answers an incoming call.  
Terminates a call.  
Places a caller on hold.  
Alt+A  
Alt+R  
Hold/Unhold  
Alt+H  
Removes a caller from being on hold and returns  
to the call.  
Alt+N  
 
   
Complement Attendant Software  
103  
Table 8 Complement Attendant Software Buttons and Keyboard Shortcuts  
Keyboard  
Shortcut  
Button  
Purpose  
Park  
Places a call in a “holding pattern” so that it can  
be retrieved from another telephone on the  
system.  
Alt+K  
Unpark  
Releases a caller from a “holding pattern.”  
Forwards a call to another telephone.  
Completes the transfer of a call.  
Alt+U  
Alt+T  
Alt+M  
Transfer  
Conference  
Enables three subscribers to participate in a single Alt+C  
call.  
Alt+P  
Completes the conference call.  
Cancel  
Dial  
Cancels a transfer.  
Alt+S  
Alt+E  
Cancels a conference call.  
Dials a selected number to place an outgoing call. Alt+D  
For complete information on the Complement Attendant Software, see  
the online Help system in the software.  
 
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CHAPTER 7: VCX ATTENDANT CONSOLES — MODEL 3105 AND COMPLEMENT ATTENDANT  
 
TELEPHONE INSTALLATION AND  
MAINTENANCE  
A
This chapter covers these topics:  
 
     
106  
APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE  
Connecting the  
Telephone  
Although the connector layout varies between telephones, all VCX  
telephones and attendant consoles use these symbols to identify the  
connectors:  
Power connection for an AC power adapter.  
Network connection. Connects the device to the network. A powered  
Ethernet cable that conforms to the Power over Ethernet (IEEE 802.3af)  
standard is acceptable for:  
3Com 3101 Basic Telephones  
3Com 3102 Business Telephones  
3Com 3103 Manager’s Telephones  
3Com 3105 Attendant Consoles  
Older 3Com telephones that include “PE” in the part number.  
Switch port for connecting a computer or other network device, such as  
an VCX Attendant Console, to the network.  
Handset connector.  
Headset connector. Model 3102 and Model 3103 only.  
Figure 6 shows underside of the VCX 3102 Business Telephone as an  
example of possible connection points. Connection details for each type  
of VCX device are listed on the packing sheet that is shipped with the  
device.  
 
     
Connecting the Telephone  
107  
Figure 6 Underside of the VCX 3102 Business Telephone  
4
1
2
3
6
5
CAUTION: The VCX system operates over the LAN, not through traditional  
telephone wiring. Your telephone connects to the VCX system through an  
RJ-45 LAN connector instead of an RJ-11 telephone connector. Your  
telephone will not work unless it is connected properly. Ask your  
administrator if you have questions about your telephone connection.  
The underside of an VCX telephone or attendant console includes:  
1 AC power adapter connection  
2 Ethernet connector for connection to the LAN  
3 Ethernet connector for an optional connection to your desktop  
computer.  
4 Handset connector  
5 Headset connector (3102 and 3103 only)  
6 Tabs for the support bracket  
For information about the underside of each VCX Telephone, and for  
information about how to connect any VCX Telephone or Attendant  
Console to a Power over Ethernet source, see the packing sheet that  
comes with the device.  
Strain relief clamps are built into the 3101/3102/3105 support bracket.  
 
       
108  
APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE  
Attaching and  
Adjusting the  
Articulating  
The articulating support bracket is common to the following devices:  
3Com 3105 Attendant Console  
3Com 3103 Managers Telephone  
Support Bracket  
Figure 7, Figure 8, and Figure 9 show a 3102 Telephone. The instructions  
apply to all telephones.  
Figure 7 Attaching the Support Bracket  
To attach the support  
bracket, 1, snap the  
bracket into the  
mounting supports 2,  
on the bottom of the  
telephone.  
2
After you connect the  
1
cables to the phone,  
press the cables into  
the cable management  
clamps 3, on the stand.  
3
 
     
Attaching and Adjusting the Articulating Support Bracket  
109  
Figure 8 Adjusting the Support Bracket  
To adjust the support  
bracket, press to  
release the lock tab 1,  
rotate the bracket to  
the position that you  
want, and then  
release the lock tab.  
1
 
110  
APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE  
Figure 9 Wall Mounting a 3102 Telephone  
When you mount a 3101, 3101SP, 3102,  
or 3103 telephone on a wall, attach the  
support bracket and adjust it so that the  
bottom of the support bracket rests  
against the bottom supports on the  
telephone, 1.  
Safe wall mounting requires 3/4-inch  
drywall and 1.5-inch drywall screws.  
1
 
Opening the 3105 Attendant Console Label Cover  
111  
Opening the 3105  
Attendant Console  
Label Cover  
For instructions on how to create and print labels, see Printing Labels on  
Figure 10 3105 Attendant Console Label Cover Tabs  
After you print the  
labels and then cut  
them out, remove  
the plastic cover  
from the Attendant  
Console by pulling  
up on the two tabs  
at the top of the  
Attendant Console  
until the top of the  
cover pops off.  
Moving Your  
Telephone  
Each VCX telephones is uniquely identified by an IP address. You can  
move your telephone to another location within your calling domain,  
connect it to any Ethernet jack on the LAN, and still maintain all of your  
personalized features, speed dials, and extension number.  
Swapping  
Telephones  
Your administrator assigns a password for your telephone. This password  
associates your telephone extension (and mailbox) with your account.  
This may allow you to configure another VCX phone in the system to  
duplicate your primary phone. This means if you are away from your  
primary phone (for example, in a different office), you can program the  
local phone to use your extension. Any calls made to your extension will  
ring in both locations and you can access your mailbox from either  
phone. See the overview section in the chapter that describes your  
telephone for more information.  
 
           
112  
APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE  
Cleaning Your  
Telephone  
Always unplug your telephone from the power source and from the  
network before you clean it. Use a soft cloth dampened with mild  
detergent.  
WARNING: Failure to unplug the telephone before you clean it could  
result in electrical shock.  
Troubleshooting  
Problems  
Table 9 lists possible problems that you may encounter and the most  
likely solutions. Where possible, each solution refers to the section in this  
guide where you can find detailed information.  
Table 9 Possible Problems  
Possible Problem  
Suggested Solutions  
My telephone has no dial  
tone and the display panel  
is blank.  
Verify that the power cord is fully inserted in the  
correct connector on the underside of the  
telephone. Use the strain relief tab to prevent the  
cord from becoming unplugged.  
Verify that the Ethernet cables are connected and  
that each cable is in the proper connection.  
Remove and add power to the telephone by  
unplugging the power cord at the electric outlet  
and plugging it back in.  
If the telephone is powered through a powered  
Ethernet cable, make sure that power is applied to  
the cable at its source.  
My telephone has “locked  
up.”  
Your telephone has lost the connection to the  
system. Remove the Ethernet cord from the jack,  
and then re-insert it into the jack.  
Wait a few seconds. If the telephone display panel  
still appears to be locked, disconnect the electrical  
power for your telephone, and then plug it back in.  
Callers cannot leave  
Your mailbox may be full. Log in to your voice mailbox  
messages on my voice mail. and delete some messages.  
When I dial 9 or 8 to access No outside lines are available. Try again in a few  
an outside line, the display minutes.  
panel shows “All Ports  
Busy.”  
After I call another user in The other user may have the Hands Free feature  
my organization, I hear a  
tone but no ringing.  
enabled. Begin speaking after you hear the tone. For  
 
                 
Troubleshooting Problems  
113  
Table 9 Possible Problems (continued)  
Possible Problem  
Suggested Solutions  
On my VCX Business  
Telephone, all incoming  
internal calls come over my  
speaker phone.  
You have the Hands Free feature enabled. For details,  
My telephone is not  
forwarding my incoming  
calls to my voice mailbox.  
Verify that you have activated the Forward to Voice  
Mail feature. For details, see Forwarding Calls to Voice  
Mail.  
On my VCX Business  
Telephone, I added a  
One-Touch speed dial, but  
the telephone does not dial  
that number.  
Verify that you have correctly set up speed dialing. For  
details, see Speed Dialing.  
My telephone keeps  
ringing after I pick up the  
handset.  
Your telephone may have lost connection to the  
system immediately after a call came in. Remove the  
Ethernet cord from the jack, then re-insert it into  
the wall jack.  
Wait a few seconds. If the telephone continues to  
ring, disconnect the electrical power for your  
telephone, and then plug it back in.  
The display panel shows  
“Wait for NCP.”  
Your telephone may be disconnected from the system.  
Hang up your telephone and wait a few seconds. Then  
pick up the handset. If the message still appears on  
your telephone display panel, contact your  
administrator.  
 
       
114  
APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE  
 
INDEX  
Caller ID  
caller ID  
calls  
Numbers  
A
all calls (call forwarding)  
B
bracket  
bridging extensions  
busy line (call forwarding)  
Class of Service  
C
call coverage  
call forward  
call forwarding  
conference call  
call history  
configuration  
connecting telephones  
 
 
116  
INDEX  
D
dialing a remote office  
directory of users  
J
display panel  
L
Do Not Disturb  
M
E
mailbox  
extensions  
F
forward universal (call forwarding)  
O
G
P
H
hands-free  
headset  
Hunt Groups  
phone settings  
problems  
 
R
117  
R
registrations  
time zone  
troubleshooting  
ring no answer (call forwarding)  
ring patterns  
U
user directory  
user directory (global)  
user directory (local)  
S
selective ringing  
V
VCX 3105 Attendant Console  
VCX Complement Attendant Software  
VCX User Interface  
speaker phone  
voice mail  
speed dials  
support brackets  
volume  
W
T
telephone support brackets  
Z
telephones  
 
 

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